Administrative Assistant Manager

La Visa Bentley, CMP

**** ************* ******

White Plains, Maryland 20695

(H) 240-***-****

***.*******@*****.***

PROFESSIONAL STRENGTHS

Senior Administrative Assistant & Meeting Planning Specialist:

Managed all facets of meeting preparation and presentation, both on site and remotely: Scheduled and established meeting objectives; Selected and inspected meeting sites; Negotiated with suppliers of materials, food, and entertainment; Administered and provided travel arrangements and audiovisual and technical equipment as needed; Examined and prepared invoices; Reconciled budgetary expenditures; Prepared shipments; Maintained electronic records; Troubleshot and corrected arising dilemmas (meetings rescheduling, equipment malfunctions, etc.); Performed routine administrative duties; Worked independently and as a team player.

PROFESSIONAL EXPERIENCE

National Rural Electric Cooperative Association 2004– 2009

Arlington, VA

Senior Meeting/Event Planning Associate

• Traveled to various sites in the United States to plan conferences, meetings and programs. Ensured proper delivery of services relating to registration, facilities, and materials for the program agendas.

• Managed pre-meeting on-site logistics management. Voyaged to potential meeting facilities in respective cities to conduct site inspections.

• Coordinated with facility managers/representatives on the detailed room requirements (including size and layouts), meal functions, audio-visual requirements, registration requirements, master accounts, room reservations, complimentary room assignments and transportation. Handled hotel arrangements for NRECA Board Members and Officials. Organized general membership housing and transportation requirements (to/from hotels and convention center). Maintained conference program manual containing correspondence in regard to the hotel, speakers, convention bureau, and other possible sites. Assisted with the evaluation of various programs.

• Assumed financial responsibility of on-site logistics; supervised contracted personnel and all on-site services related to the conferences, meetings and/or programs. Worked with budgets $30,000 plus. Conducted cost/benefit analysis to assure that expenditures are within budgetary constraints. Reviewed and reconciled all hotel/facilities and speaker invoices to ensure compliance with contract agreements. Coded invoices and forward to accounting for payment. Developed and produced administrative guide, program and other materials for Annual/Regional Meetings; prepared and mailed official notices of meetings.

• Met with Program Managers, Executive Directors, and Vice Presidents to provide pre-conference updates and post-conference follow-ups to ensure the best possible quality of service.

• Kept abreast of procedures and developments in the meeting planning industry.

National Rural Electric Cooperative Association 2000 – 2004

Arlington, VA

Legal/Technical Administrative Assistant

• Provided secretarial and administrative services for four legal and technical professionals in the Energy Policy Department.

• Performed routine administrative tasks (organize travel, make hotel reservations for individuals and groups, block rooms for large group meetings, arrange catering; assist in planning and development of various meetings, complete expense reports) as well providing support to member committee and associates (e.g., NRECA Environmental Task Force).

• Assisted with editing, production, and distribution of periodic publications originating in the EP Department (e.g., English Report, 11th Floor Calendar, and the Issues Report).

• Provided assistance with registration and on-site management at the Legislative and Executive Assistants conferences. Purchased office supplies.

Federal Express (FedEx) 1998 – 2000

Arlington, VA

Manager/Senior Manager Assistant

• Greeted customers and company executives; coordinated and scheduled conferences for the entire Capital District Office;

• Assisted Director of Personnel with preparation of reports, processed highly confidential personnel documents, and prepared interview/exit interview correspondence;

• Created schedules, office memos, daily and weekly reports, surveys and office letters; prepared and maintained spread sheets; and reviewed internet and e-mail correspondence for the managing director and senior managers of the Capital District.

District of Columbia Government - Department of Human Services 1988 – 1998

Washington, DC/Laurel, MD

Staff/Personnel Assistant

• Scheduled projects and conferences with public and private agency representatives; maintained department inventory and prepared tracking database;

• Received, evaluated, screened and routed all department receivables to the appropriate units; obtained, transcribed and disseminated information to office managers;

• Delegated work flow in manager’s absence; proofread rough drafts; prepared final reports;

• Oriented new personnel; taught staff development procedures; prepared and managed payroll for department personnel.

EDUCATION

Associate of Science, Business Administration Anticipated Graduation: 5/2011

University of Phoenix

Bachelor of Science, Computer Science 8/1983 – 12/1985

Bowie State University, Bowie, MD

NRECA Power Speakers Club (Toastmaster) 4/2008 – 9/2009

CERTIFICATIONS

• Certified Meeting Professional (CMP)

• Notary Public (State of Virginia)

• Cardiopulmonary Resuscitation (CPR)

• Handle with Care (Previously certified)

• Automated External Defibrillator (AED)

• Suicide Prevention (Previously certified)

COMPUTER SKILLS

• MS Office Word (2007 & prior versions)

• MS Office PowerPoint (2007 & prior versions)

• MS Office Excel (2007 & prior versions)

• Outlook (2007 & prior versions)

• MS Office Publisher (2007 & prior versions)

• Event Pro

ASSOCIATIONS

Professional Convention Management Association (PCMA)

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