Customer Service Human Resources

Professional Overview

A Human Resources Specialist with 4 years experience in the U.S Army Reserves. Demonstrates the ability to provide exceptional support and customer service for a broad range of staff and clients.

Summary of Skills

* Spreadsheet creation, entry and formulation

* Power Point presentations

* Compiling and safe keeping personnel records.

* Compile and type reports from employment records.

* File employment records.

* Search employee files and furnish information to authorized persons.

* Energetic and organized

* Critical thinker

* Self-starter with professional manner

* Customer Service

* Organizational Skills

* Written and Internet Research

* Active Learning

* Exceptional computer Proficiency

Work Experience

Jun 2007- U.S Army Reserves

Present Waco, Texas

Human Resources Specialist

* Explain company personnel policies, benefits, and procedures to employees or job applicants.

* Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.

* Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

* Process and review employment applications to evaluate qualifications or eligibility of applicants.

* Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

* Examine employee files to answer inquiries and provide information for personnel actions.

* Gather personnel records from other departments or employees.

* Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.

Jun 2006- Caritas of Waco

Aug 2006 Waco, Texas

Intern

* Created databases and spreadsheets to improve inventory management and reporting accuracy.

* Helped in operating and maintaining the outlet store that Caritas was in charge of.

* Assisted in helping other non-profit organizations in need of supplies.

* Organized the appointment calendar for other non-profit organizations to restock on supplies.

* Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Education

Grad: 2007 A.J Moore Academy

GPA: 3.5

Participated in doing free e-filing of taxes for Waco and surrounding areas

Training

Aug 2007- U.S Army

Oct 2007

42A MOS Training

Trained in being proficient in researching data, compiling and safe keeping personnel records and other various administrative functions.

Computer Skills

Typing Speed: 40 Words Per Minute

*

* Apple or Macintosh Computers

* Email Software (Outlook, Thunderbird, etc)

* Internet Browser (Internet Explorer, Firefox, etc)

* Peripheral Devices (Scanners, Printers, etc)

* Presentation Software (PowerPoint, Flash, etc)

* Spreadsheet Software (Calc, Excel, etc)

* Word Processing Software (Word, WordPerfect, etc)

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