Customer Service Representative

BARBARA SMITH

***** **** ***** **

Everett, WA

Home: 425-***-****

SUMMARY OF QUALIFICATIONS

Over twenty-six (26) years OFFICE ADMINISTRATION and CUSTOMER SERVICE experience in a busy manufacturing setting, demonstrating exceptionally strong skills in Scheduling, Accounting and Service Warranty.

Recognized as a consummate Team Player with high standards for performance; acknowledged for taking on new responsibilities with diligence and ease.

Excellent communication and people skills possessing a positive and friendly voice to the customer; expert at resolving customer problems and supporting field efforts.

AREAS OF EXPERIENCE

Receptionist Service Warranty Customer Service Oracle/AS400 Software Accounting

Payables/Receivables Scheduling appointments Collections

Set up flight arrangements

EXPERIENCE

Office Administration, Associated Materials LLC, Bothell, WA (May 1982 to February 2009) Performing a broad range of office administration duties for this leading window manufacturer with increased responsibilities throughout the years; successfully dealing with Chapter 11 issues and several ownership changes; effectively communicating with corporate offices and plant management as needed; duties include:

Customer Service Representative, receiving customer calls, entering orders, managing sales and production issues related to the customer.

Service Warranty, arranging appointments, assessing customer issues, complaints and requests as well as ordering needed parts. Set up flight arrangements for service techs through the company’s travel agency.

Receptionist, providing polite, fast, friendly service on a multiple line phone system, coordinating special events and visits; ordering food for managers for meetings; managing all incoming and outgoing mail and packages with USPS, UPS and FedEx.

Accounts Payables / Receivables, managing Payables and Receivables with suppliers and customers; collections of delinquent accounts, filing liens and pre-liens on properties as needed; during a bankruptcy assisted in taking an over ninety volume of approximately 1.5 million down to 300k in the over 90 days past due. Kept a clean and organized office area.

Recognized as extremely organized, fast, and professional.

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