IT Professional

IT NETWORKING

PROFILE

Versatile, highly motivated, results-oriented individual offering 12 successful years of experience in transportation management, distribution, logistics, traffic coordination and internal/external client relations. Possess proven record of achievement in computer training, strategic planning, customer relations, business administration, applications and program management, operations management, technical support and troubleshooting Network and Desktop applications.

- Exceptionally analytical and organizational combined with strong ability to effectively communicate with staff and upper management

- Adept at providing technical equipment support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions

- Able to work calmly on critical systems under significant time pressures

- Recognized for attention to detail, adherence to standards, and expert technical background; combined with excellent technical and analytical qualifications along with outstanding customer service skills

- Ability to trouble-shoot problems and execute results in a timely manner; experienced trainer, able to motivate and supervise others

- Excellent oral and verbal communication in conversational English and Spanish

- Introduce and demonstrate new technology to the company; coach and train employees on computer and software literacy

- Hold Top Secret Security Clearance / Single Scope Background Investigation (April 2006-Present)

CORE COMPETENCIES

- Solid management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity while performing in a cohesive team environment

- Analytical thinker that consistently resolves ongoing issues or defects, often called upon to consult on problems that have eluded resolution by others

- Exceptional abilities in project design with the organizational and supervisory skills to assure success. Delegates and monitors work to meet and beat deadlines

- Successful in meeting new technical challenges and finding solutions to meet the needs of customers

- Computer skills include –Windows 98/2000 and XP - MS Word, Excel, PowerPoint, Outlook and Access Intro-Oracle 8i and 9i - Intro-UNIX/Linux - Linux II - working knowledge of Cisco Routers, Windows Server - Windows Infrastructure - Networking - System Analysis and Design - Network Security - Novel for Netware

- Others: Typing speed – 45-55 wpm - 10-Key (by touch 15,000) - Filing (alpha numeric and color code) - Record control and multi-line phone system

AWARDS AND RECOGNITIONS

Recognized as “Employee of the Month” and rewarded with five cost saving ideas and trips to Orlando, Florida

Three Managers Appreciation Awards for extra effort and positive attitude

Two Smart Certificates – Save Money Actions Resources Time and one for work schedule flexibility

Rated IBM’s #1 Performer

EDUCATION / CREDENTIALS

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Austin Community College, Austin, TX

- Associate of Applied Science in Network Administration, May 2005

Park University, Austin, TX (through IBM)

- Relevant Coursework in Logistics Management, 1994

- Training in Import/Export Compliance

Certifications:

- Cisco Certified Network Professional (CCNP) Pending

- Certified Forklift Operator

- Dell Certified Systems Expert (DCSE)

- Server+ Certification – CompTIA, Dec 2007

- Security + Certification – CompTIA, Aug 2007

- Cisco Certified Network Associate (CCNA), July 2007

- Network+ Certification – CompTIA, June 2006

- A+ Certification – CompTIA, Feb 2006

Career Development:

- Basic computer operations and key entry training program

- Certificate for Excel Training

- Completed HazMat Training for safe transportation of dangerous goods by air and ground

- Training course in warehousing

RELATED WORK

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Unisys Corporation - Austin, TX Feb 2005-May 2008

Computer Technical Support Agent

- Served the government portion of the department and provided technical support to various internal / external groups to quickly and efficiently resolve issues

- Identified, documented, and resolved issues with DFAS-specified designated software including trouble shooting, windows applications, and all of the government’s applications including but not limited to the following: Rapids - OLRV - Stars - Adobe - Java - EBIZ - IE - VPN - EDM – RightFax - MS office – VPN – Network – Printers – and Windows

- Installed software remotely using a tool called Marimba and logged into the customers computer using a program called Timbuktu to troubleshoot systems/computers issues

- Held responsible for handling inbound calls and e-mails from end users looking for technical support for both hardware and software issues

- Provided service and managed remedy application, assigned tickets to proper groups

- Utilized Peregrine Service Center application to track and maintain user calls and e-mails

- Performed routine maintenance and user file backups using Altiris Software Solution

- Received Unisys bronze recognition award as Employee of the Month for June of 2007

OTHER POSITIONS HELD

Dell Inc. - Oklahoma City, OK Oct 2008-Present

Technical Support Agent

IBM Corporation - Austin, TX

Manufacturing / Distribution / Manufacturing Operator 1985-2001

ACTIVITIES

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Actively involved as church volunteer for 15 years helping and feeding the needy or the hungry

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