Technical Operations Manager

CAREER OVERVIEW:

IT Support Management Professional with 16+ years experience in the Information Technology industry with a key emphasis in the last 6 years on Data Center management.

• Proficient in translating unique Data Center management requirements, standards and compliances.

• Effective at spearheading major projects for one of the world’s largest financial institutions.

• Collaborative working style; able to supervise and lead direct staff, consultants and project teams.

• Management of multiple Data Centers with diverse operating environments, platforms and infrastructures

• Understanding of Data Centers supporting infrastructure such as redundant power path and UPS systems, HVAC, fire suppression, access controls

CORE COMPETENCIES

Global IT Delivery & Project Management

Vendor Management and Contract negotiation

Crisis Management

Deployment and Implementation Change Process Management

Data Center Management

Disaster Recovery Planning & Execution

ITIL v3 Framework

PROFESSIONAL EXPERIENCE:

JPMorgan Chase, New York, NY May 2004 – June 2011

VICE PRESIDENT/MANAGER TECHNICAL OPERATIONS

• Directed a high performance team of 16 operations analysts and technicians supporting on 24/7 uptime across 3 Data Centers in the NYC, Downtown area

• Management and coordination of all aspects of Data Center operations including system deployment, decommissions activities and capacity planning

• Managed cable patching, equipment rack & stack activities by both internal staff / external 3rd Party resources

• Supported common industry platforms e.g. Solaris, Linux based systems; Wintel/Windows based servers, EMC, NetApps Storages and Cisco Networks

• First level of escalation coordinating critical disaster recovery procedures directly impacting the stability of the Data Center

• Implemented new and revised systems, procedures and methods that apply to and improve the Data Center Operations function(s)

• Guided all aspects of personnel management and leadership of shift operators in areas of interviewing, hiring, training, supervision, delegation, evaluation, and promotion recommendation

Select Achievements

Led operations team to exit three (3) Data Center facilities with over 30,100 Sq. Ft. of real estate space. Scope of project included the removal all hardware and software including 1700 servers, 400 network devices and 30 storage units. The closing and exiting of these facilities resulted in a $24 million annual saving in lease and operating cost. Project was completed on target and $3 million under budget

Led mission-critical software implementation initiatives, overseeing all phases of beta testing cycles and revision of operational procedures in accordance with new system functions and requirements

JPMorgan Chase, New York, NY December 2000 – May 2004

SENIOR TECHNICAL OFFICER

• Functioned as Technical Lead for a server operations team that supported several lines of businesses, across multiple buildings in the NYC and N.J area with a customer base of 2000+ users

• Delivered client-server resource administration, supported Netware 4 and 5, Windows NT, and Windows 2000 server platforms, as well as NDS and Windows NT Domain enterprise systems

• Ensured immediate response to all severity issues governed under Service Level Agreement between IBM and JPMorgan Chase

• Directed the scheduling, management and execution of installation and decommissioning of servers and network equipment within these facilities

• Performed disaster recovery services during 9/11 building assessment, ensured consistency and synchronization of DR environments; participated in quarterly testing for essential financial business units responsible for government reporting

Select Achievements

Managed from design through completion a back-up/storage schema for a newly built Data Center in Newport, N.J. Environment was built on a Sun UNIX platform running Verities Net backup v3.4 utilizing Storage LS700 tape library system

JPMorgan Chase, New York, NY November 1998 – December 2000

TECHNICAL OFFICER

• Functioned as Technical Lead for a LAN operation a team supporting a Novell NetWare/ Windows NT server environment

• Provided third level tech support for a staff of 17 technicians, ranging from server maintenance, installation and configuration of Novell NetWare 4.11 and Windows NT4 servers

• Managed and executed the installation and decommissioning of servers and network equipment within these facilities

Select Achievements

Managed from planning through completion a Server City Consolidation project that required the relocation of 70 servers to a central Distributed Computing Facility for J.P. Morgan Chase - Global Investor Services. The consolidation resulted in an $800K annual savings

JPMorgan Chase, New York, NY November 1996 – December 1998

PC/LAN SUPPORT

• Functioned as supervisor for a staff of six technicians supporting 200+ users in a PC/DOS Windows NT/95/3.1 environment

• Supported all areas of break/fix and installation/configuration of COMPAQ Server

• Setup and configured local/network printers, print queues and print servers on Novell 3.12 and Novell 4.11 servers

JPMorgan, New York, NY February 1995 – November 1996

UNIX ADMINISTRATOR

• Supported manual and automated backups of UNIX servers using Alarm Management and TCP/IP connectivity utilities

• Troubleshot and diagnosed UNIX system and backup failures. Maintained log and task list of daily backups, system failures and diagnosed problems

CERTIFICATIONS:

Information Technology Infrastructure Library V3 Certified Cisco Network Associate

Microsoft Certified Systems Engineer 4 Certified NetWare Engineer 3X 4X

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