Quality Assurance Project

Sean McDuffie

*** ******* *** ******, ** ***** 919-***-**** vd70x3@r.postjobfree.com

QUALIFICATIONS PROFILE

Solutions-oriented Technical Support and Systems Administration expertise with a proven track record of success in the analysis design, development, and support of various network operating systems and robust database-driven applications that directly support bottom-line business needs.

Advanced Windows Administration using an array of System Management Solutions.

Dynamic database design, architecture development, and integration talents, resulting in stable, scalable, and secure database-driven systems.

Over a decade of experience at all levels of Technical Support including remote support; field based; break-fix for both desktops/laptops and servers.

Highly adept at thoroughly mastering new technologies and adapting to existing corporate infrastructures, producing results immediately on hire in cross-functional IT roles.

CORE COMPETENCIES:

Technical and Production Support Internal and External Training

System Administration Web and Application Development

TECHNICAL BACKGROUND

Platforms: Windows XP/7/2008 Server, Linux, and VMware

Databases: Oracle, Informix, DB2, SQL Server

Languages: Windows shells scripting/ VBscript, Perl, Bash/Korn Unix Shell Scripting, C++, Java [J2EE], JavaScript, HTML,, JSP, ASP, XML, awk, Python, SOAP

Tools: Microsoft Office Suite, ErWin, MS Project, Visio, Microsoft SCCM/SMS, Microsoft SCVM, Microsoft SCOM, Dreamweaver, SQL-Navigator, Toad, DB Visualizer, Informatica Designer

PROFESSIONAL EXPERIENCE

Duke Clinical Research Institute [Infosystems], Durham, NC 2011 -2012

Production Support Analyst III – Windows Systems

Primary responsibilities include: resolving service requests (email, inbound calls from an ACD, chat-based) via an incident tracking system; managing critical tier I Windows 2003/2008 servers running on both traditional and virtualized (VMware solution) servers; per project specifications build new servers and instances upon request; performed preventative maintenance and patching; proactive tuning of both production, staging and development servers; troubleshooting hardware issues and coordinating with vendors for repair/replacement; and generating daily, weekly, and monthly metrics for regulatory compliance.

BCFI-AMI, LLC [Infosystems], Detroit, MI 2010 - 2011

Technical Services Lead

Served as lead of a small IT group (6 members) providing all IT support services. Primary duties include: resolving service requests (both inbound call generated and email generated) related to level I and II support; provided remote and deskside support; troubleshooting of both desktop, server, and mobile devices; providing break/fix support as needed; escalating issues when necessary; and generating weekly and monthly performance reports. Also, served as part of the Oracle support group, providing support specific issues related to database connectivity and configuration, and custom query coding / tuning.

DTE Energy, [Custom Business Solutions, Inc], Detroit, MI 2005-2010

Senior Production Services Analyst

As a production support analyst, served as part of the production support team for two critical COTS applications – MV-RS (a client server Windows 2003 decentralized application) and PB-ARCS (an Oracle application served on HP UNIX Servers using co-located SAN’s). Though separate COTS applications, these systems worked in tandem to aggregated meter billing units and served as a meter data clearing house for 4.2 million customers records. Configuration and troubleshooting for both systems required advanced coding in either Unix and windows shell scripting. Additionally, MV-RS had a pool of over 500 dedicated workstations and 2,000 custom windows mobile OS handheld devices that required full service support (troubleshooting, programming, repair, and replacement.)

EDUCATION / TRAINING

Bachelor of Science in Information Technology, University of Phoenix, 2011

Project Management, University of Michigan Business Institute, 2005

Advanced Systems Support and Repair, USC Institute: State Internal Education Program, 1999

Cost Analysis, USC Institute: State Internal Education Program, 1999

PROFESSIONAL TRAINING AND CERTIFICATIONS:

• Certified Database Administrator (Oracle 11g)

• Certified Computing Professional (CCP)

• Systems Support and Repair Certification

• UNIX Systems Administration

• Unix Shell Scripting

• Windows Scripting

• LAN/WAN Administration

• Project Management

• Grant Writing/Administration

• Project Audit and Control • J2EE (Java) Programming

• C++ Programming

• Perl Programming

• XML/HTML Programming

• PL/SQL Programming

• Web Development

• Technical Writing

• Testing/ Quality Assurance

PROFESSIONAL AFFILIATIONS

• Association for Computing Machinery (ACM)

• Computing Technology Industry Association (CompTIA)

• Institute of Electrical and Electronics Engineers (IEEE) – Mid-western Web Security and Technology Chairmen

• HTML Writers Guild

• Computer Science Accreditation Board, Evaluating Member

• Accreditation Board for Engineering and Technology, Certified Undergraduate On-site Auditor

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