Quality Manager

Michele Herndon

**** *** ****** ***

White Pine, Tennessee 37890

Home: 865-***-****

Cell: 865-***-****

**************@*******.***

Objective

I am looking for a position that will allow me to continue to work within a team that is striving for customer satisfaction and continuous improvement within the facility.

Work Experience

Quality Control Leader / Quality Engineer / Quality Manager

January 1997 to July 31, 2009 (plant closing)

Newport Precision, Inc - Hitachi Metals America, Newport, TN

* Provided leadership in a Tier II Japanese Automotive manufacturing plant with ISO/TS 16949 registration in 2007 and ISO 9001 registration in 2003.

* Management Representative for ISO/TS 16949.

* Established working relationships with Tier I automotive customers and suppliers.

* Maintained the internal Quality Program and Internal Audit Program for the plant.

* Responsible for all PPAP, APQP, FMEA, Control Plan developments for automotive customers as well as working in these areas with key suppliers.

* Responsible for Internal Audit and Corrective Action programs in house as well as auditing critical suppliers.

* Received only 11 customer complaints in 12 years of production.

* Received numerous awards for quality and delivery.

* Established Quality Manual, Quality Procedures, Work Instructions, and Forms as well as training employees in statistical concepts and quality responsibilities.

* Identified activities for quality improvement and initiated problem solving activities to improve quality performance.

* Identified training needs, help developed training programs and assisted in training of employees.

* Assisted in production planning to meet delivery schedules for up to 3.5 million parts per month.

* Daily managed up to 19 visual inspectors / quality technicians.

* Self motivated and organized.

Quality Technician

August 1993 to September 1996

Quaker Oats (via Staffing Solutions), Newport, TN

* Conducted Design of Experiments on Gatorade Line.

* Worked with manufacturing personnel to make quality improvements.

* Responsible for quality line checks.

Education

8/2010 – 5/2011 Walters State Community College, Morristown, TN

* Medical Coding Technical Certificate

8/1990 - 12/1992 The University of Tennessee, Knoxville, TN

* Bachelors of Science Degree

* Major in Statistics and Minor in Mathematics

8/1988 - 5/1990 Walters State Community College, Morristown, TN

* Associates Degree in Mathematics

2006 - 2007 Walters State Community College, Morristown, TN

* STAR Leadership Program

360 Communications (D-I-S-C Profile)

3 Roles of a Manager

Resolving Conflict

Coaching and Development

Measuring and Managing Performance

Cornerstones of Teamwork

Value Stream Mapping

5S Manufacturing

Skills

* APQP (Advanced Product Quality Planning)

* Control Plan

* FMEA (Failure Mode Effects Analysis)

* PPAP (Production Part Approval Process)

* SPC (Statistical Process Control)

* ISO 9000 Lead Auditor

* ISO/TS 16949 Internal Auditor

* Microsoft Word, Excel, and Office proficient

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