Customer Service Sales Representative
Resume:
Richard E. Rivera
Orlando FL *2828
****************@*****.***
Objective
To join a competitive and challenging company that provides me with the environment necessary to grow and succeed in today’s professional market at the same time that allows me to contribute to their development, growth and strategic positioning in today’s business world.
Education
May 1994 - December 1996
University of Puerto Rico - BS in Finance (not completed)
August 1982 - May 1983
Sagrado Corazon University – General college courses
August 1979 - May 1982
Notre Dame HS - High School Diploma
Work Experience
December 1990 June 1995, First Flight Attendant
American Airlines
Job Description:
• Verify that all F/As are signed in by checking the schedule print out.
• Check PA system for operation and volume (for communication purposes).
• Collect applicable paperwork/forms depending on the flight and/or destination.
• Responsible to meet with the ground personnel (agent) for pre-departure briefing on all flights to ensure smooth customer boarding process.
• Conduct crew briefing before each flight.
• Confirm FAA minimum crew is on board the aircraft prior to customer boarding.
• Verify that all crewmembers have their identification and all required equipment before each flight.
• Responsible to meet with the captain to discuss TSA security information, customer special needs, any inoperative cabin items, weather conditions, and whether flight route require use of 66N Supplemental O2 units during decompression.
• Obtain flight information such as: If a survey flight, customer with special needs, customer service requests, load factor, and/or special catering information.
• Complete safety compliance check after the Fasten Seatbelt sign is on.
• Accompany the UM (unaccompanied minor) off the aircraft and transfer the responsibility of the UM to an Agent.
• All F/As report any emergency, safety and/or other special situations to First F/A.
• Responsible for coordinating with cockpit crew safety/security procedures in case of any emergency.
July 1995 - December 2011, Flight Attendant
American Airlines
Job Description:
• Work in accordance with established procedures and performance standards.
• Ensure compliance with FAA regulations.
• Prepare and serve multiple meals and beverages.
• Sell onboard liquor, headsets and duty free items.
• Ensure safety and comfort of the customers.
• Respond and provide leadership during an emergency, including aircraft evacuation and unusual situations such as: bomb threats, hijackings, turbulence flights, etc.
• Maintain order and handle unruly or irate customers.
• Respond to customer medical situations and administer first aid to ill or incapacitated customers.
October 2007 – April 2008, Life, Health & Var Annuity Sales Representative
Universal Life Insurance
Job Description:
• Attending meetings, seminars, and programs to learn about new products and services, learn new skills, and received technical assistance in developing new accounts.
• Calculate premiums and establish payment method.
• Call policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
• Customize insurance programs to suit individual customers, often a variety of risks.
• Develop marketing strategies to compete with other individuals or companies who sell insurance.
• Interview prospective clients to obtain data about their financial resources and needs.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
October 1983 – October 1986 – Aviation Administration Petty Officer Third Class
US Navy
Job Description:
• Order and receive parts for aircraft(s).
• Keep maintenance logs on aircraft(s).
• Ensure parts will deliver to proper department(s).
• Brief officers with status of parts for aircraft(s).
• Ensure aircraft(s) were ready for flight each day.
• File and organize paperwork by date/month on aircraft(s).
Skills/Certifications
• Bilingual (English/Spanish)
• Excellent interpersonal communication skills
• Excellent customer service skills
• Proficiency in Microsoft Word, Outlook, PowerPoint
• AED & CPR qualified
• 2-15 – Life, Health, & Variety Annuity License
• Sales skills
• FAA Certified
• Leadership skills
Contact this candidate