Medical Manager

BIANCA C. DASILVA

** ***** ****** #*, *******, MA 02451

MOBILE 781-***-****

*******@*****.***

OBJECTIVE

To obtain a position in a leading institution where my experience and background as a Portuguese/Spanish medical interpreter will contribute to the vision and mission of the organization.

SUMMARY OF QUALIFICATIONS

• Seven years of experience as a Medical Interpreter

• Fluent in both the spoken and written languages of Portuguese and Spanish.

• Basic knowledge of Italian

• Proficient in Microsoft Word and PowerPoint

• Basics of Excel

EXPERIENCE

INTERPRETER/ • ASSISTED in helping LEP patients to communicate with providers and general medical staff

CULTURAL BROKER in various hospital settings

• FULLY knowledgeable of code of ethics and standards of practice

• CONVEYED hospital policies and service delivery to patients

• SERVED as a cultural and linguistic resource to patients and providers to contribute to successful treatment plans

• PERFORMED rounds to check on all non-English speaking patients to ensure each patient is getting the attention and treatment they need

• PROVIDED care and kindness to all patients by performing follow-ups to ensure satisfaction

TRANSLATOR • AIDED patients with written translations to help them fill out forms, medical instructions, and medication schedules

• AIDED medical staff by writing letters and documents to patients in their primary language

OFF HOURS • SCHEDULED hundreds of interpreters for all languages during evening, early morning and DISPATCHER weekend shifts

• WROTE status reports for management to summarize incidents, employee performance/availability

EMPLOYMENT HISTORY

• Interpreters Brasil, Revere, MA, Portuguese/Spanish Interpreter 1/2008 - present

• Cambridge Health Alliance, Cambridge, MA, Portuguese/Spanish Interpreter 9/2004 - present

• MAPS (Massachusetts Alliance of Portuguese Speakers), Office Manager 3/2009 - 12/2010

• East Boston Neighborhood Health Center, Boston, MA, Portuguese/Spanish Interpreter 3/2005 - 10/2006

• Cross Cultural Comm. System Inc., Woburn, MA, Portuguese/Spanish Interpreter 8/2004 - 2/2006

• Tufts Medical Center, Boston, MA, Portuguese/Spanish Interpreter/Dispatcher 1/2005 - 1/2006

• Mt. Auburn Hospital, Cambridge, MA, Intern/Portuguese Interpreter 9/2004 - 11/2004

EDUCATION

• Bachelors Degree, Spanish major/International Relations minor, UMASS, Boston, MA, 2010 – present

• Associates Degree, Foreign Languages, Bunker Hill Community College, 2006 -2009

• Medical Interpreting & Translating Certification, Cross Cultural Communication System Inc., Fall, 2004

• Legal Interpretation & Translating Certificate, Cross Cultural Communication System Inc., Fall, 2004

• ESL course, Harvard Extension School, Fall 2000

• Anatomy and Pathophysiology for Medical Interpreters, East Boston Neighborhood Health Center, December 2005

• Medical Interpreting Skills, East Boston Neighborhood Health Center, December 2005

• Fundamentals of HIV, 2009

ACHIEVEMENTS/ASSOCIATIONS

• Member of the International Medical Interpreters Association 2004 - present

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