Territory Management ● Team Leader ● Sales Consultant

DERRICK TAYLOR

*****************@*****.*** ● cell. 562-***-****

Territory Management ● Team Leader ● Sales Consultant

Experienced Territory Manager with over 8 years experience managing multi-unit operations with $10-$20 million in revenue. A strong leader who has expertise in supervision, coaching and assistance to store operations, enforcement of company policies, inventory control, staff evaluations, data analysis, marketing and display execution, and store profitability.

PROFESSIONAL EXPERIENCE

CIRCLE K STORES, Corona, California

District Manager (2004 to 2009)

Selected Accomplishments:

Increased store sales 3% by directing and assisting Store Managers with merchandising, setting store displays for profitability, providing information on competition and sales analysis, investing in high profit and high margin products and recapping promotional activities.

Managed controllable costs including shrink at 1% of sales by focusing on controls such as weekly product scans, cash analysis, reviewing voids, no sales and trends that lead to shrink. Reduced salaries below budget by maintaining a salary matrix that formulated set hours for each store, and managed repair and maintenance expenses within budgeted expectations by making minor repairs at store level and executing monthly preventive maintenance surveys.

Trained and supervised store managers and employees by developing a work environment that promotes, supports, maintains, fosters high morale and diversity along with employee accountability. Conducted coaching and training for Managers and assisted in the recruiting, selection and orientation processes of new employees. Responsible for the promotion of over 20 employees over the past 5 years to Management positions within the store.

Achieved a safe and secure working environment through the enforcement of safety, health and ADA practices. Also ensured a clean image friendly environment at each of the convenience store locations by doing weekly image inspections and quality assurance.

SHELL OIL PRODUCTS U.S., Los Angeles, California

Sales Consultant (2000 to 2003)

Selected Accomplishments:

Led, planned, and managed the overall profitability of 12 fueling locations. Increased combined C-store and Fueling revenue 10% by ensuring the execution of gas price surveys and analysis, and maximized purchases of store inventory to grow margin and profitability.

Managed and Directed 12 store managers of company operated stores in the Southern California Region by communicating and executing the expectations of Shell to each store manager, explained budget expectations and compliance with internal and external guidelines, gave consistent feedback on job performance, and trained managers for promotional opportunities within the company.

Resolved customer complaints by taking direct action that included making decisions and acting quickly by contacting customers within 24 hours of a complaint. Also addressing customer needs and issues to ensure customer satisfaction.

Responsible for expanding sales which included benchmarking competition, sales analysis and planning, implementing sales goals, reviewing goals and making necessary adjustments in order to reach sales targets.

Achieved over 95% (CVP) Customer Value Proposition which entailed ensuring that customers received fast and friendly service by making sure store managers planned for adequate employee scheduling to cover each shift, executing daily and weekly store walks inside and outside to provide a clean store image, and making sure there were minimal out of stocks by proper weekly ordering and forecasting.

CITIGROUP (The United States Auto Club Motoring Division), Irving, Texas

Customer Service Supervisor (1994 to 2000)

Selected Accomplishments:

Managed up to 50 Customer Service Representatives responsible for providing "Road Assistance" to auto club members. Ensured that employees were properly trained on customer service, call handling performance and the ability to remain calm during stressful situations. Communicated and enforced company policies and procedures, and promoted team building by implementing contests and awarding top performers.

Awarded Manager of the year for outstanding customer service and leadership.

Developed customer service training program by focusing on customer expectations and accuracy in call handling. Provided road assistance to members with minimal mistakes and the use of sound judgment. Lowered call-handling time by training employees in areas such as documentation, typing, and searching for service providers.

Directed daily duties such as scheduling, hiring, interviewing, time sheet reporting, attendance tracking and communicating objectives with team orally and in writing. Also provided weekly and monthly performance reviews and training for all employees.

Increased sales on auto club renewals 50% by selling customers on the benefits of the auto club, providing customers with various membership options, and followed up immediately on customer questions and requests regarding their membership.

Education

Bachelor of Business Administration (BA) ● UNIVERSITY of NORTH TEXAS, Denton, Texas

Professional Development

Microsoft Office, Word, Excel, Power Point, Outlook

Underground Storage Tank Certification

Serve Safe Certification and Interrogation and Interview Training

Worked with ACD and IVR, CTI call center systems

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