Customer Service Manager

TRISH S. CRAWFORD

EXPERIENCE

April ****- current Edgewater, FL Self-employeed/ Newpaper carrier

Customer Service

Activate accounts

Cancel accounts

April 2008 – Dec 2008 Sprint PCS Altamonte Springs, FL

Account Manager

Data Entry & Billing; Customer Service.

Provided technical support for customers with wireless service and/or billing issues.

Resolved issues with service, billing or devices.

Activate accounts, change and correct account plans.

Jan 2006 – Jan 2008 Curascript Speciality Pharmacy Orlando, FL

Patient Care Advocate

Handled customer service inquiries from members, providers, and internal/external clients related to pharmacy benefits.

Asisted members in understanding and maximizing the use of their pharmacy distribution program.

Used computerized systems to gather information and respond to questions.

Documented calls, issues and resolutions in a common database; escalate calls if necessary.

Handled inbound/outbound calls; handled calls pertaining to pharmacy benefits and processed claims electronically.

Worked with other departments to research and resolve mail order issues and claims in a timely manner.

Dec 2003 – Dec 2005 AT&T/Cingular Wireless Orlando, FL

Customer Service Representative/Tech Support

Data Entry and Billilng; Customer Service.

Made account changes as necessary; provided technical support for customers with activation device issues and/or service issues.

Apr 2002 – Sept 2003 Maid to Clean Casselberry, FL

Team Manager and Office Coordinator

Managed all employees.

Provided estimates for potential clients; booked appointments.

Responsible for inventory & ordering supplies

Mrch 1999 – Jan 2002 Manheim Auto Auction Orlando, FL

Condition Report Writer and Office Coordinator

Insurance estimates for American Road Insurance Company.

Data Entry; Customer Service and Receptionist.

Responsible for reporting damage estimates.

EDUCATION

Current University Of Phoenix Online

Associates in Healthcare Administration-Medical records

1991 - 1995 West Orange High School Winter Garden, FL

High School Diploma

SKILLS

Personal: Organizational skills, able to work with team members, able to work with little to no supervision, and multitasking.

Technical: Computer & software knowledge; MS Office applications.

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