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Customer Service Quality Control

Location:
Houston, TX, 77083
Salary:
10.00
Posted:
November 14, 2011

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Resume:

Raymond G. Byrd

***** *** ****** ****

Houston, TX 77083

Contact Number: 832-***-**** vaxz5m@r.postjobfree.com

Objective:

To obtain a career that will utilize my education, skills, and experience, while being a supportive member of your team to reach top success; And to acquire and obtain maximum knowledge of field and training of new opportunity of selected profession. I Desire to build an accurate performance and consistency at any opportunities to grow within any field work.

Professional abilities:

-Provide high quality Administrative Support -Effective Communication Skills

-Direct all Incoming calls and Answer inquiries -Ability to Maintain Incoming & Outgoing Mail

-Timesheet\Vacation Tracking -Maintain internal & external contacts

-Order & Maintain Office Supplies -Prepare Memorandums and Letters

-Manage, Track, & Process Payment of Invoices -Ability to Arrange Meetings

-Ability to Coordinate Travel Arrangements -Ability to Fax, Scan documents

-Conference Room Scheduling -Ability to follow Oral/Written instructions

Education:

Hastings High School General Knowledge Graduate with Diploma 2004

Skills:

Computer Skills- Microsoft Word, Excel, Power Point/Data Processing/ Records management/System Multi-task , fill signed contracts, maintaining index of contracts numbers, upkeep of contract database. Ensured authorized trader records were up to date and maintained records of authorized traders affiliated. Processed trader contract confirmations, accountable for office supply inventory control and coordinating travel. Tracked employee vacation/sick records. Reviewed, edited and distributed marked reports.

Professional Experience:

11/10-7/11 Auto Zone Houston TX Job Title: Part Sales Man.

Duties: To Open or Close Store locations/Oversea register reconciliation/Safe deposits drops/ Data Entry/ Shipping and Rec/ Inventory and Shrink/ Planograms/ Asst. Sales Associates with customer’s needs and information to be directed to right part/parts and/or services necessary to assist vehicle problem/.

1/09-4/2010 Affiliated Computer Service Houston TX Job Title: Customer Serv. Agent

Duties: Data Processing and Customer Relations/CTP Billing/ Account review and Modifications/ Sales and Updates/ Agent Team Asst/ Issue Resolution / Analytical Solutions/Quality Control /TCS/ Floor Monitor/ Controlled Center of 650-750 agents ACW and Call time monitoring.

3/07-12/08 Xpdient Commercial Cleaning Katy TX Job Title: Crew Lead/ Quality Control Manager Duties: Handling and assisting team of 4-12 employees with maintain promotional appearance and presentation of 160 Trucks and Trailers for Southeastern Freights / Control of 5 different cities location/ Transportation/ Book Keeping/ Receipt Documentation/Quality Control/ PSI Tech/Equipment Maintenance/ Time Control to Meet Each location/ Inventory

1/07-3/07 ConocoPhillips Houston TX Job Title: Shipping and Receiving

Duties Includes: Shipping, Receiving and Handling Merchandise from various carriers/Checking eligibility/ pulling records/ handling incoming and outgoing calls/ data entry/ and filing records

3/06-1/07 O’Reilly Distribution Center Houston TX Job Title: Merchandise Handler/stocker

Duties Includes: Controlling Consolidation Report, stocking, data entry, data transfers, warehouse organization, inventory, and to keep all areas organized for safety and cleanliness.

1/06-3/06 Fresno Manufacturing Houston TX Job Title: Assembly Line

Duties Includes: Control and Transfer of High Temperature Containers Ranging from 400-800 degrees Celsius of Carbon Sulfate from a heating system into a cooling system.

12/05-2/06 Jiffy Lube Houston TX Job Title: Lube Tech

Duties Includes: Lube technician, customer service, control of multiple bays areas for service and to keep all areas organized for safety and cleanliness

11/05-12/05 Men’s Warehouse Houston TX Job Title: Maintenance

Duties Includes: To achieve and analyze the construction of three storied automated clothing rails for transfer of merchandise throughout warehouse/ organize cable structure for use of various power tools equipment and to keep all areas organized for safety and cleanliness.

12/03-11/05 99 Cent Only Store Houston TX Job Title: Stocker/ Customer Service Rep

Duties Includes: Consolidation, stocking, deli, cashier, opening/closing registers, closing/opening the store, counting the safe, shipping and receiving merchandise of store product, security control, data entry, data transfers, warehouse organization management, inventory and to keep all areas organized for safety and cleanliness

2/04-7/04 Excel Houston TX Job Title: Chemical Organizer

Duties Includes: Chemical Division/ Restack and clearing leaning pallets and to remove damage merchandise and to keep all areas organized for safety and cleanliness

7/04-11/04 Quaker State Houston TX Job Title: Assembly Line

Duties Include: Working at a various controlled stations to complete displays and daily tasks



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