Customer Service Manager

John C Allsop

*** ******* ******* *****, *******, TX 77090, +1-469-***-****, ****.******@*****.***

Experience

*/**** ** */**** Spherion Staffing The Woodlands, TX

Customer Service Representative

Health Benefits Administration

Recognized for being the top performer for meeting call matrix goals.

Audited dependents for various insurance plans for multiple clients.

Was recognized by callers for excellent customer service.

2/1/2010 to 8/17/2010 Holiday Inn Express The Woodlands, TX

Guest Services Specialist

Account for all cash and make deposits in accordance with hotel and company policies.

Make, confirm and cancel reservations for guests.

Answer inquiries pertaining to hotel services, registration of guests and shopping, dining,

entertainment and travel directions.

1/1/2009 to 1/1/2010 QuikTrip Dallas, TX

Assistant Manager

Supervised all daily functions of store activity to ensure customer satisfaction.

Interface directly with customers to provide assistance and resolve problems.

Weekly multiple department inventory; verify quantity and quality of products.

3/1/2008 to 10/1/2008 Boston Market Plano, TX

Shift Manager

Maintain a safe and clean environment to ensure health and OSHA requirements are met.

Controlled Shift Management, Personnel, Cash Deposits, Opening and Closing, Inventory Control

and Management Reports.

Completed Management Training Program.

2003-2006 Office assistant

2004-2006 Hospitality:

Starting at Security then Night Audit and onto Front Desk as a Staff Trainer

2003-2006 Office Administration

1999-2000 Call Center - Telespectrum Worldwide

2006-2006 Call Center - Kelly IT

Skills

Computer building and networking

Windows 98-7

Office XP-2010 Professional

Adobe Acrobat

Various Hospitality and Restaurant Systems

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