Customer Service Technician

Thomas G. Zeoli

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* ****** *****, ****: 845-***-****

Poughkeepsie, NY 12603 Cell: 914-***-****

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Summary and Objective

Seasoned appliance technician with a specialty in HVAC and refrigeration with 35 years' experience of excellent customer service skills and the ability to trouble shoot and repair machines and appliances. Proven track record as a reliable and dependable technician. My objective is to secure a maintenance technician position where I can apply my experiences to maintain and improve the equipment reliability while contributing to the success of the company.

Experience

Ethan Allen Personnel GRP INC., Poughkeepsie, NY

Temporary Assignments, 2011 - Present

• Flagging

• Manufacturing

Sears Holding Company, Melville, NY

Service Technician, 1976 - 2011

• Duties included in-home repair and maintenance of customer appliances.

• Responsible for collection of repair costs from customer and daily deposit of funds.

• Experience in the use of hand tools, power tools, multi meters, refrigeration gauges, refrigerant recovery equipment and all other sealed system equipment.

• Responsible for completion of service order which consisted of description of repair, parts and job cost.

• Responsible for ordering through proprietary inventory management system and maintaining adequate parts inventory.

• Conducted preventative maintenance checks on all appliances.

• Experienced in trouble shooting as well as repairing all major brand appliances.

• Refrigerators • Freezers • Window Air Conditioners

• HVAC • Ice Makers • Water Heaters (electric & gas)

• Humidifiers • Dehumidifiers • Water Treating Equipment

• Vacuum Cleaners • Microwave Ovens • Treadmills & other Exercise Equipment

• Light Plumbing • Light Electrical Work • Small Engines (2 & 4 stroke)

Education

Diploma, 1976

Northern Westchester Boces, Yorktown, NY

Achieved Technical Education Certification in HVAC and Refrigeration

H.S. Diploma, 1975

Peekskill High School, Peekskill, NY

High School Diploma

Certifications

EPA Certified Type I and Type II Refrigeration

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