Customer Service Administrative Assistant

Debbie Leon

Newark, CA *****

Cell: 510-***-****

*************@*****.***

Administrative Assistant /Customer Service

Profile

Committed and motivated Administrative Assistant with exceptional customer relations and decision making skills. Possecess Strong work ethics, professional demeanor and great initiative.

Key Attributes

Detailed Oriented - Policy & Procedure Writing - General Clerical - Records Management - Procedural Streamlining Emulation Programs - Alphanumeric Data Entry - Root Cause Analysis - Excellent Communication Skills - Problem

Solving - Office Machines - Intermediate level knowledge of Microsoft Excel and Word.

Experience

Centerville Presbyterian Church – Fremont, CA

Wedding Ceremony Coordinator

Function as liaison for questions and concerns prior to rehearsal night.

Coordinating everyone in wedding party for ceremony

Office Clerk

Prepared documents for special projects and mailing distributions, filing and organizing of catalogs

Weekend Security Detail

Ensure that all buildings on campus have inside lights off, various doors closed and locked

Check all exterior doors on campus buildings ensuring closed and locked

Digital Equipment Corporation – Santa Clara, CA

Warranty Specialist

Investigated customer service requests for compliancy

Maintained customer database integrity for large geographical region

Prepared and maintained accounts for customers with special needs

Pre-qualified new software service requests

Remain up-to-date on current and proposed policy and procedure changes set out by regulatory bodies.

Electronic Data Systems – Cupertino, CA

Business Analysis

Acts as liaison between customers and other support groups

Supports aspects of the business cycle including proposals, implementation and development

Anticipated, researched, identified, and develops solutions to customer problems

Initiates measures to eliminate non-value added activities through process improvement

Update any departmental policy and procedure manuals associated with newly introduced, modified, or removed procedure

Collect and analyze data to develop solutions or alternative methods of procedures

Weekly updates of Maintaining Issues / Recommendations log in Excel of procedural review and development activities.

US Department of Commerce – Newark, CA

Enumerator

Conducted interviews to gather missing statical information from clients

Responsible for submitting gathered information at daily meeting

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