Financial Services
Resume:
Rayford Williamson
Bronx, N.Y. 10467
US
*******.**********@*****.***
QUALIFICATIONS: Experienced in management and maintenance of enterprise-wide
systems that generate multi-million dollar revenue.
Background in global financial electronic trading infrastructure.
Proficient in contingency planning and Disaster recovery.
New technology “Research and Development”
SKILLS:
• Microsoft Certified Professional / CompTIA Security+ Certified
• Specialist in network design and implementation and system administration
• Experienced in network structuring, network data storage, and network maintenance.
• Market Data Application Support Bloomberg, Thomson One, Fidessa, CQG, Tradeweb, Reuters
• Experience in configuring end-user applications: Windows7 Vista, XP, Microsoft Server 2003
• Exchange 2003, Office products, Lotus Notes. Prism application Installer, SMS, VERITAS Backup
• Strong understanding of PC software, operating systems, applications, networks, and hardware gained
• through experience and training. VMware Esx Server , Intel, Dell, HP, Sun, Compaq
• Blackberry BES Server, Handheld devices- IPhone
• Avaya Definity 8500 system. ASA, IPC Turrets IQMX IQMAx, Nortel PBX
• Increased client services, enhanced customer satisfaction with 24/7 support, Employee involvement and leadership, vendor relations, SLAs.
PROFESSIONAL EXPERIENCE:
Comsys Services LLC June 2008 to present
Financial Services
• Supported Trade floor environment, provided level 1,2,3 support to Traders
• Provided Level 1 support for trade execution and real-time P&L systems
• Provided Level 1 & 2 Market Data service support including working with Front Office Teams to ensure use of market data is efficient and document requests for trading tool enhancements are complete.
• Performed daily AM and PM system checks as per documented procedures and distribution of status reports
• Function in variety of IT Consultant capacities, including key role in migrations of trade systems and network infrastructure – medium size environment (using various server / hardware technologies, market data applications, with several hundred users)
• Provided Level 1 support of Nortel Phones, IPC Turrets. 24x7 on-call support duty
• Provided desktop support of all Company standard applications including but not limited to 2000/XP/Vista, Office 2003/XP, associated applications, Symantec Antivirus, Outlook and communication applications.
• Worked directly with Server/Infrastructure support team to resolve difficult problems including LAN, WAN and special application issues. Ticket processing through Service Desk ticket system.
• Performed installation, configuration and upgrades of desktop hardware and software as determined by office and organization established procedures.
• Responsible for adhering to organization established security procedures.
• Responsible for all office peripheral equipment and its proper maintenance including printers, phones and audiovisual equipment.
VegaPlus Capital Partners/Proxima Alfa Investments September 2004 to June 2008
Senior Desktop Support Specialist
• Answer the IT global support phone to troubleshoot hardware and software questions regarding company systems.
• Provide support to remote users on connectivity issues arising from the use of Citrix/VPN/RSA Token, high-speed internet access.
• Assist with management of IT resources, including workstations, laptops, projectors, PDA devices, and printers.
• Install and configure hardware, including Dell workstations, HP and Xerox printers, ThinkPad laptops, networked copiers, HP Scanners, PDA devices (including Blackberry, Palm Pilot, and Windows CE devices), LCD projectors, Bloomberg terminals, and other computer and network peripherals.
• Install and configure operating system and application software, including the standard company software (such as Windows XP, Microsoft Office 2003/2007, in an Exchange 2003 environment, various Citrix clients, financial software, Adobe products, ), as well as special non-standard applications and custom applications created specifically for the company.
• Maintain basic Active Directory network administration, including unlocking of accounts, password resets and account name management.
• System Administration of Microsoft Windows 2000 and 2003 servers, including their peripheral devices (such as backup systems, print queues and remote administration).
• Supported Company executives directly on projects/problems
• Document work/orders completed in SugarCRM Help Desk ticketing system.
• Work with other members of the IT staff to assist with outstanding tickets from previous day to ensure and high-priority work is completed prior to next business day.
• Performed data gathering for periodic audits, performed auditing of various areas to ensure compliance.
Adecco Technical March 2003 to September 2004
IT Consultant/ Migration Project Team Leader
• Responsible for Project Site accounts, support, manage and coordinate projects
• Laptop and desktop Migration of over 500 clients /Installed/maintained Dell PC systems and laptops.
• Troubleshooting of hardware related issues and software verification.
• Configure, Remote desktop administration using VNC, Virtual Private Network
UBS Warburg/Paine Webber April 2002 to January 2003
IT Consultant/Project Manager
• Responsible for Americas region, report to Regional Distribution Manager.
• Support of World largest trading floor. Duties included solving help desk environment problems of clients Windows 9x, NT, and 2000, Explorer, Outlook/Exchange, XP, MS Office, dial-up connectivity issues and network issues and applications.
• Responsible for Windows XP migration of over 500 workstations, printers, and/or any other hardware device attached to client-side workstations as well as PC/software configurations, operating systems, VPN and dial-up connectivity. Schedule and plan deployment for future end users.
• Responsible for asset number tracking. Oversee receiving, distribution, and shipping of new workstations.
• Responsibilities also include configuring, installing hardware and end-user applications and support of various desktop-related projects.
EDUCATION: Electronic Engineering, DeVry University, NJ, 1997
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