Customer Service Quality Control

Dariela Mateo

*** **** ***** ****** **

New York, NY 10029

Phone: 347-***-****

Email: ****.****@*****.***

Objective:

To obtain a position within your company utilizing the current

skills that I have as attributes to promote growth and development

for the company and myself.

Professional Experience

Universal Survey Center New York, NY

Aug 2010- Jan 2011

Quality Control Leader/Monitor

. Received daily shift plans/shift assignments; perform

validation calls on an as needed basis.

. Reviewed hard copy questionnaires for studies that I may be

briefing and brief studies using the hard copy.

. Taught and gave both compliments and constructive criticisms

to the interviewer.

. Ensured that the top 2 interviewers of each study and 10% of

each study's overall quota was monitored.

. Maintained cleanliness of interviewer station and ensured that

they met all quality standards.

Central Marketing Inc, New York, NY

Jul. 2009-May 2010

Research Study Interviewer

. Participated in bilingual market research as a telephone

interviewer.

. Gathered and analyzed pertinent information relevant to

marketing.

. Helped client's deliver better communication and services to

ensure high quality data.

. Delivered exceptional customer service.

Geneva Worldwide Inc, New York, NY

Nov. 2009-Mar.2010

Interpreter/Translator

. Served as a interpreter for ACS, HRA, CPS.

. Simultaneously translated in Spanish.

. Provided translation for large and small groups.

Red Apple Child Development Center, New York, NY

Jun. 2007-Jan. 2008

Teacher's Assistant

. Interacted with children 3yrs-5yrs old in small and large

group settings

. Assisted teacher with preparation and conducting of classroom

activities

. Participated in developing a creative and safe environment;

children developmental milestones

. Contributed ideas for classroom Curriculum

. Took over classroom duties and activities during lead

teacher's absence

Education

New York Career Institute New York, NY

Associates Degree, Court Reporting, May 2010

Bayard Rustin H.S. for Humanities New York, NY

High School Diploma, June 2008

Awards/Achievements

President of International School of Business, 2008

School Service Award of the year, 2008

Women's Project and Production Achievement Award, 2008

Skills

Bilingual in Spanish/English

Knowledge of Microsoft Office: Word, PowerPoint and Excel.

Able to perform research methods.

References Available Upon Request

Contact this candidate