IT ANALYST

Leonard McIntire Jr.

SUMMARY

IT Analyst; Broad range of experience within the Data Center of a large, global outsourcing corporation supporting a variety of clients. Most recent experience is Hardware Planning and Support Analyst. Extensive experience as an Automation Analyst designing, coding, testing, implementing and supporting automation solutions & applications. Strong leadership training & experience.

SKILLS

Hardware; Proficient supporting mainframe hardware CPU’s, DASD, Tape, Tape Robotics, Virtual

Tape, Escon Directors, SAN Switches(FICON), automated console & Tape reporting solutions

Software: Proficient developing Automation solutions and applications in a variety of tools.

REXX coding, CLIST coding, JCL coding using IBM & EDS Utilities. Some SQL, PL1, COBOL, FORTRAN, Basic coding

Applications: CA-Ops/MVS, TSO, CA-7, Peregrine, Endeavor, DFHSM NetView, Automated Operator(AO), Automated Operating System(AOS), Automated System Manager(ASM), Automated Operations Control(AOC), AF/OPER, TSSO, OPRA

Leadership: -Auditor Instructor, for ISO-9001 Quality Management System certification

-Lead projects varying in scope from simple to moderately complex involving

multiple customers over many LPAR’s

-Change Coordinator, leading weekly meetings to coordinate upcoming changes

-Shift Manager, Operations

- Operations Officer for 225 man tactical signal company

- Platoon Leader for Wire/Tel-ops, Communication Center, & HF Platoons

EXPERIENCE

HP/ Electronic Data Systems (EDS), Plano, Texas 1985–Present

Hardware Planning & Support Analyst

• Lead projects, including, the planning, implementation, & support of; hardware refreshes, LPAR moves, CONFIG changes, new customer implementations involving CPU, DASD, Tape, Tape Robotics, Virtual Tape, Escon Directors, SAN Switches(FICON), automated console & Tape reporting solutions, etc. for 40+ CPU’s with 80+ LPAR’s satisfying contractual obligations, increasing reliability and customer satisfaction

• Lead quarterly Microcode Upgrade projects for 40+ CPU’s, the DASD, Tape Robotics, Virtual Tape, Directors, SAN Switches supporting them, increasing reliability & customer satisfaction by increasing availability and reducing errors

• Subject matter expert on all tape and virtual tape hardware activities providing a strong point of contact for in-house groups and customer representatives

• Provided and/or maintained appropriate documentation for the team & user community to reduce errors, and aid in resolving issues, thus reducing downtown & meeting service level agreements

Automation Analyst - (Software Services)

• Lead projects including the Design, Coding, Testing, Implementation, Support of Automation applications, programs, REXX execs, & Clists on the following tools: NetView - CA-Ops/MVS, Automation Point, Sysview, Automated Operating System(AOS), Automated System Manager(ASM), Automated Operations Control(AOC), Auto Operator(AO), AF/OPER, TSSO

• Installed, supported & upgraded Automation Point(AP) servers replacing consoles with new technology, allowing improved automation, increasing operator efficiency, reducing errors and costs

• Identified the need for and lead the project to standardize our Initiator Automation solutions. I then designed, coded, implemented a standard Automation application with the flexibility to be used on hundreds of LPAR’s in all EDS North American IPC’s in an effort to standardize the IPL process, minimizing downtime, meeting SLA’s, avoiding penalties, increasing profitability. This lead to a major effort to standardize all major solutions over the next several years. The “Standard Ruleset” has resulted in major productivity gains.

• Lead the “Software Refresh” project for the Automation group several years allowing for a seamless transition to improved functionality not only with the Automation tools, but with other system applications(DB2, IMS, CICS, DFHSM, CA-7, etc.) as well as the Operating System allowing us to meet contractual agreements, SLA’s increasing customer satisfaction

Operations Shift Manager

• Oversaw the professional and technical development of Operators with different skill levels working the day sift at EDS’s Dallas IMC

• Responsible for the hiring, developing, and at times, releasing of Operations Staff

• Completed EDS’s Leadership Development Program (mentoring by the Division manager)

• Auditor Instructor for ISO-9000 QMS certification; also preformed ISO-9000 audits

Operations

• Lead Resource Management Operator - took on the roll of Change Coordinator, leading weekly change meeting to coordinate upcoming changes

• Lead a project transitioning from Round Reel Tape to Tape Cartridge technology reducing outages, improving job throughput and customer satisfaction

• Broadened skill set by completing the Hardware Development program

• Worked in Tape Ops, Batch Scheduling, Net-Ops helpdesk, Resource Management

Hidden Valley Golf & Ski Area, St. Louis, Mo. 1983–1985

Ski Instructor

• Taught basic to advanced skiers using the American Ski-School Method

• Managed the Ski School my last season

U. S. Army Signal Corps, Mannheim, W. Germany 1980–1983

Commissioned Officer

Operations Officer for 225 man tactical signal company. Platoon Leader for Wire/Tel-ops, Communication Center, & High Frequency Platoons.

EDUCATION

Central Missouri State University, B.A., Criminal Justice, Warrensburg, Mo.

Control Data Institute, Computer Programming – Certification St. Louis, Mo.

University Missouri St Louis, Graduate level coursework toward MIS (MBA) St. Louis, Mo.

U. S. Army Signal School, Signal Officer’s Basic Course Ft. Gordon, Ga.

Continued Professional, Technical, & Personal education; Plano, Tx.

• Many additional Technical and Professional classes Completed

• ISO Audit course, ISO Audit instructor course, ITIL, Six Sigma Completed

• Management Development Program Completed

• Hardware Development Program Completed

• Operations Dev. Program Completed

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