T_Hansen Resume
Resume:
THOMAS A. HANSEN
Salt Point, New York 12578
Email: **********@***.***
OBJECTIVE
Quality-focused Senior Field Service Engineer eager to contribute expertise as well as strong skills in steering successful projects toward supporting a progressive organization as a top-performing team member.
PROFILE
Ø A Proven Self motivated individual that offers approximately 19 years’ progressive experience in servicing and repairing Semiconductor Photo Lithography equipment.
Ø Excel at planning, directing and implementing critical projects focused on innovative technology and end-user solutions.
Ø Results-driven leader who effectively trains and leads top-performing teams.
Ø Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.
Ø Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Highly versatile; quickly master new roles, responsibilities, technologies, and environments.
Ø Demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.
Ø Experienced in clean room laboratory protocol at multiple vendor sites.
RECENT CAREER ACHIEVEMENTS
Ø Successfully achieved a 75% reduction in customer interrupts by managing and implementing Laser Performance Initiative.
Ø Achieved a complete turnaround of customer satisfaction for the IBM account in under 6 months, as an instrumental member of award winning team.
PROFESSIONAL EXPERIENCE
Cymer Inc. 2005-2008
Field Service, Engineer III - IBM Fishkill, NY
§ Contributed field service engineering expertise toward servicing Advanced State of the Art Excimer Laser Equipment including troubleshooting electronics, mechanics, optics, gases, pumps, network communications, software and process related problems on Cymer’s ELS, Nanolith, and XLA Laser platform.
§ Identified and addressed existing and potential issues with electronic test equipment for laser diagnostics and created proactive upgrades and repairs for optimal results; test equipment included high voltage and MUX breakout boxes and Beam Alignment tooling.
§ Conducted comprehensive review and analysis of laser performance data to define, troubleshoot and resolve performance issues; proactively performed preventative maintenance to ensure seamless service.
§ Applied industry knowledge and advanced communication skills toward acting as first point of contact in responding to Eastern Region customer inquiries, troubleshooting problems and delivering product education.
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Cymer Inc. 2005-2008
Field Service, Engineer III - IBM Fishkill, NY
-Continued-
§ Trained, mentored and motivated newly hired FSE’s on proper usage of equipment and software, playing an instrumental role in the development of top performing team members.
§ Exhibited sharp business acumen and interpersonal relation skills in preparing and presenting dynamic PowerPoint presentations at monthly customer meetings.
Tokyo Electron Limited 2004-2005
Field Service, Engineer IV - IBM Fishkill, NY
§ Steered the service and maintenance of Advanced State of the Art Photolithography Equipment, with strong focus on optimizing productivity, efficiency and performance.
§ Proficiently troubleshot electronic, pneumatics, pumps, exhaust, and process related problems on ACT 12 coater/developers.
§ Actively collaborated with shift lead and relied upon to perform supervisory duties in his absence.
Nikon Precision Inc. 1990-2004
Senior Field Service, Engineer - IBM Fishkill, NY
§ Defined, developed and executed service and maintenance procedures for Advanced Step and repeat Photolithography Equipment.
§ Directly trained and developed newly hired Field Service Engineers and Customers on troubleshooting and proper usage of equipment/software.
§ Successfully reduced machine downtime and optimized machine performance by collaboratively working with customers in setting up preventative maintenance schedules and generated technical procedures for distribution to all Field Service and Technical Support personnel.
Senior Field Service, Engineer - San Jose, CA
§ Spearheaded a complete turnaround of customer satisfaction as the Site Supervisor at Motorola Mos 10 in Irvine California in 1998.
§ Consistently ensured superior service and exceptional customer satisfaction as the Lead Site Field Service Engineer at LSI Logic in both San Jose and Santa Clara California sites.
§ Serviced and maintained older and most recent I-Line Technology, Photolithography Equipment at various Customers sites throughout the Silicon Valley.
§ Due to exceptional performance and knowledge, took over as District Site Supervisor in his absence.
EDUCATION
Bachelor of Science in Electronics Engineering Technology - DeVry Institute of Technology (Phoenix, AZ)
Technical Diploma in Electronics Technology - Miller Institute (Phoenix, AZ)
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