Office Manager/Executive Assistant

HIGHLIGHTS OF QUALIFICATIONS

Dynamic, results-oriented undergraduate student with diverse academic and professional background in accounting, administrative support, and customer service. Analytical thinker with strategic planning skills, capable of developing innovative approaches to idea development and issue resolution within a variety of environments. Motivating leader with demonstrated history of building and guiding cross-functional teams within extracurricular activities. Effective and articulate communicator with ability to establish rapport with individuals at all levels. Highly computer literate with proficiencies in Microsoft Word, Access, PowerPoint, Outlook, and Excel as well as Photoshop and a variety of internet applications. Available to relocate.

EDUCATION

BACHELOR OF SCIENCE IN ACCOUNTING, Rutgers University, Newark, NJ

Graduating in May 2010

Major GPA: 3.8/4.0

BACHELOR OF SCIENCE IN ACCOUNTING, Ashford University, Clinton, IA

March 2010-August 2010

Major GPA: 3.5/4.0

INTERNSHIP EXPERIENCE

STUDENT INTERN, New Jersey Public Interest Research Group, Newark, NJ, Fall 2005

Supported outreach and volunteer endeavors in cross-functional capacity, managing the planning and execution of diverse events within Newark area in collaboration with internal management team.

Spearheaded marketing initiatives designed to increase organization’s community visibility; increased event attendance by employing a variety of marketing techniques and working with local media.

PROFESSIONAL EXPERIENCE

CASHIER, AMC Movie Theaters, New Brunswick, NJ, 2007 - Present

Interface with customers in high-volume environment, managing monetary transactions pertaining to sale of concessions, tickets, and other products; perform end-of-shift reconciliation of funds and sales.

Provide effective training to new hires regarding best practices in sales and customer service.

Ensure achievement of company’s exceptional customer service standards, enforcing colleague adherence to policies and procedures while encouraging positive, engaged employee morale.

GUEST SERVICE AGENT / NIGHT AUDITOR, Silver Lake, LLC, Dover, DE, summer 2008

Prepared and distributed in-depth daily revenue and occupancy reports to management.

Maintained efficient front desk operations, offering high level of customer service to all guests during check-in and check-out processes; leveraged institution knowledge to answer customer questions.

Maintained guest accounts, posting any charges to each individual folio at close of business day.

Identified and resolved finance issues pertinent to guest accounts through careful calculation.

ACTIVITIES

Participant – Rutgers University Intramural Sports, 2006 - Present

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