>>Operations Manager - Sales, Service, Product Support<<

**Ground Support Equipment (GSE), Aircraft Maintenance & Repair (MRO), Industrial Equipment, Heavy Equipment**

williamharbour.weebly.com

PROFESSIONAL PROFILE

** ***** ********** ** ********** Management, Sales, Engineering and Manufacturing in the Aerospace, Automotive and Industrial Equipment industries

AREAS OF EXPERTISE

• Operations Management

• Project Management

• Manufacturing Process Improvement & Quality Management (Crosby, TQM, ISO)

• Financial Management, P&L

• Sales Engineering & Account Management

• International Logistics (Contracts Review, Inco-terms)

• Avionics / Aircraft Repair & Overhaul; Turbines, Diesel Engines, Electrical Controls and Power Generation

PROFESSIONAL EXPERIENCE

Business Unit Manager – Aerospace Ground Support Equipment

JBT AEROTECH CORPORATION - Orlando, Florida - June 08 to May 10

• Achievements: Created and implemented new processes and procedures that had a direct and very positive impact on how the organization reacted to customer orders; New processes significantly increased efficiency and communication while reducing quality issues and lowering overall expense

• Sales Management: Led overall operations of Business Planning team, inbound sales forecasting and trending, contract review and risk management

• Logistics: Coordinated and managed the delivery of over 200 industrial units to customer locations around the globe through the use of Inco-terms, OFAC and freight forwarders

Regional Parts and Service Manager – Industrial Equipment

PIONEER MACHINERY – CATERPILLAR FORESTRY - Orlando, Florida - February 07 to January 08

(Closed January 2008)

• Achievements: Increased parts sales by 20% and profitability within 5 months; incorporated changes in the service group resulting in significant improvements in quality, professionalism and profitability

• Account Management: Coordinated with Caterpillar Engineering and allied manufactures such as Peterson Pacific, Blount and CEC to resolve lingering issues on behalf of customers; Sold numerous service and parts contracts by presenting the value of the “Total Cost of Ownership" model

• Operations Management: Overall operations of the Florida Service and Parts market

Account Manager – Automotive OEM Service & Parts

NEWGEN RESULTS CORPORATION - Detroit, Michigan - August 05 to February 07

(Closed July 2007)

• Achievements: Managed the delivery of the Service and Parts Management services to Ford Motor Company and its dealer network; resolved numerous client concerns through in-depth research and persistence resulting in a 12% increase in dealership customer satisfaction

• Relationship Management: Developed and maintained key relationships within Ford Motor Company resulting in a new 3 year master sales agreement

Sales Engineer - Automotive Plastic Parts

PLASTECH ENGINEERED PRODUCTS - Detroit, Michigan - July 04 to August 05

• Achievements: Achieved significant account growth of $3M in one year; identified multiple negative or low margin production parts and successfully negotiated new pricing resulting in an increase in annual revenue of over $200,000

• Account Management: Owned the Johnson Controls-Holland account worth $15M in annual revenue; managed smaller accounts with General Motors, Ford Motor Company and Chrysler; Performed initial cost estimating/engineering, established and maintained timing and deliverables, negotiated pricing and secured purchase orders

Site Manager – Automotive Service Engineering

GENERAL MOTORS / ELECTRONIC DATA SYSTEMS - Detroit, Michigan - July 01 to July 04

• Achievements: Promoted to Manager of the Service Engineering group after two years as a Serviceability Engineer; (35 person Engineering team, $5M P&L)

• Account Management: Successfully managed key customer relationships in the GM Service Technology organization leading to two new contracts to supply technical writing services

Serviceability Engineer - Automotive

GENERAL MOTORS / ELECTRONIC DATA SYSTEMS - Detroit, Michigan - July 99 to July 01

• Achievements: Awarded two awards for cost savings measures worth over $2M by creating and implementing new parts, tools, and electrical diagnostic strategies in the Electrical Serviceability Engineering group

PREVIOUS EMPLOYMENT

• 1993 to 1999 Aircraft Repair and Overhaul: Aircraft Technician and Maintenance Manager at AIA, Spirit Airlines, and Northwest Airlines (MD-80, B737, B747, B757, B767)

• 1988 to 1992 Veteran of the United States Marine Corps: Aircraft Technician on F/A-18

EDUCATION AND TRAINING

Bachelor of Science, Aeronautical Management - Embry-Riddle Aeronautical University, 2002

FAA Airframe & Power-Plant (A&P) Aircraft Repair License

FCC General Radiotelephone Repair License (GROL)

Contact this candidate