Maintenance Software

Derrick Merritt

*** ****** ****** #**, *******, GA 30316

Phone: 678-***-****

E-Mail: *******.*******@*****.***

Education

Bachelor’s of Science in Network and Communications Management June 2011

DeVry University - Decatur, GA, GPA: 3.44 (Dean’s List 5 Semesters)

Technical Skills

! Active Directory-Installation of server and workstation software, physical network configuration,

network security, policy, domain controllers, performance monitoring and troubleshooting

techniques

! Cisco Routers- Configurations, maintenance and troubleshooting, routing protocols, and use of

access control list (ACL). Command-line interface (CLI) knowledge and configure local and

wide area networks with routers.

! LAN/WAN- Protocol configuration and troubleshooting. Network Address Translation (NAT),

Port address Translation (PAT), Dynamic Host Configuration Protocol (DHCP), Point-to-Point

(PPP), and System backup.

! Fedora Linux- Server and workstation software installation, physical network configuration,

BASH shell, troubleshooting and performance.

! VoIP- Examine technologies and systems that serve voice traffic, including enterprise switches,

networked telephony solutions, call centers, voice processing and wireless systems. Converged

networks.

! Wireless- Planning, deploying, and managing a WLAN, Conducting a site survey, WLAN

security, troubleshooting.

! Senior Project- completed the project to integrate aspects of network analysis, design, planning,

implementation, troubleshooting and evaluation.

! Applications and Devices

Operating Systems: Citrix, DOS, Mac OS, UNIX, Windows XP, Vista, Windows 7, Windows 2000

Professional/2003 Server/XP

Languages: C++, HTML, Java

Software: McAfee Antivirus, MS Office, Norton Antivirus, Visio, Visual Studio

Networking: Server and workstation software installation, physical network configuration,

network security, performance monitoring and troubleshooting techniques,

LAN/WAN, TCP/IP, VPN

Hardware: Desktops, Laptops, PDA devices, Printers, Cisco Routers and Switches, Cisco

Aironet Access Point

Derrick Merritt

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Employment History

Emory University - Maintenance Mechanic June 2002 - Present

! Coordinate with residence life to receive, complete, and report on the status of maintenance

requests

! Interact with staff, faculty, and students to complete maintenance requests and communicate the

resolution

! Complete maintenance requests in both individual and team environments

! Oversee the safe operation and maintenance of facilities including electrical and mechanical

systems, and plumbing

! Respond to customer complaints and repair equipment as necessary

! Obtained perfect scores on weekly building inspections

Allstate/ Faith Insurance Agency - Support Staff February 1998 – June 2002

• Increased sales by quoting homeowner, auto, commercial, and renters policies

• Improved retention by contacting customers through monthly audits

• Perform administrative tasks, such as maintaining records and handling policy renewals

Community Involvement/Affiliation

! IEEE Member

! Habitat for Humanity volunteer

! Mentor Emory – Emory University

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