Customer Service Truck Driver

ROBERT A. SMITH

**** ********* *****, *** #*** Killeen, TX 76549 254-***-**** **************@****.***

CLASS A DRIVER - ADMINISTRATIVE SUPPORT - CUSTOMER SERVICE

Customer Service Oriented ~ Excellent Driving and Safety Record ~ Hardworking and Reliable

Versatile, resourceful, and safety-minded individual with demonstrated aptitude in customer service and administrative support along with truck driving including broad knowledge of vehicle maintenance and operation. Skilled at performing independently in the field with little or no direct supervision. Exceptional complex problem-solving abilities and proven team leadership skills coupled with in-depth understanding of applicable traffic laws and defensive driving techniques. Utilize well developed interpersonal and communication skills to build and maintain productive working relationships with customers, co-workers, vendors, and management. Quickly master as well as enjoy learning new skills and job responsibilities.

SUMMARY OF QUALIFICATIONS

Extensive experience as mail/office clerk, administrative assistant, and customer service representative.

15 years of experience as a tractor-trailer truck driver, heavy truck driver, light delivery services, and shipping and receiving clerk as well as two years of experience operating forklifts.

Broad experience gained in transportation, goods delivery, and personnel management in the US Army.

Consistently execute all job assignments in the most efficient, safe, and professional manner possible.

AREAS OF STRENGTH

Administrative/Office Assistance Team Leadership/Collaboration § Perform Well Under Pressure

§ Transport/Warehouse Operations Multi-Tasking/Prioritizing Work § Excellent Customer Service

Logistics/Inventory Management Computers/Technical Aptitude Focused/Attention to Detail

§ In-Person/Phone Communication Written/Verbal Communication § Problem-Solving/Resolution

PROFESSIONAL EXPERIENCE

EAGLE Systems and Services Fort Hood, TX 2009 – 2011

Lead Heavy Truck Driver

Accountable for overseeing day-to-day business functions and for ensuring smooth and efficient trucking operations including training and mentoring eight employees and scheduling and directing shift workflow. Monitored and approved all timesheets ensuring correct coding and adherence to budget directives.

Selected Contributions:

• Performed weekly inventories of live ammunition to ensure that accountability and storage was correct.

• Hand loaded and unloaded and restocked ammunition in bunker in boxes weighing 50 to 75 pounds.

• Developed inspection form for pre and post Preventive Maintenance Checks and Services of vehicles.

• Loaded, secured, and delivered goods to shooting ranges with some shipments in excess of $200,000.

• Inventoried ammunition shipments and picked up and inventoried returned ammunition and residue.

• Performed light truck deliveries as well as operated a forklift to load and unload freight, a straight truck over 4 tons, a tractor trailer, and a 13 ton piggy back truck.

• Accomplishments: Received five Certificates of Achievement for Outstanding Service to Customers and received a Cash Spot Award for excelling in support of Customers.

Schneider National, Inc. Green Bay, WI 1998 – 2009

Long-Haul Truck Driver

Maintained full responsibility for picking up and delivering customer freight on-time while operating a tractor and 53 foot trailer with a weight limit of 80,000 pounds. Confirmed electronic logs for accuracy and compliance. Maintained radio or telephone contact with base or supervisor to receive instructions or be dispatched to a new location. Maintained truck log according to all state and federal regulations. Kept detail records and documentation of materials and products being transported. Operated equipment on vehicle to load, unload, or disperse cargo or materials. Obtained customer signature or collected payment for goods delivered and delivery charges. Assisted with loading and unloading truck manually as needed.

PROFESSIONAL EXPERIENCE (CONTINUED)

Selected Contributions:

• Loaded goods at shipper location including loads in excess of $500,000 and drove to consignee and unloaded goods using pallet jack, forklift, or hand unload.

• Completed all daily pre-trip and post-trip inspections of vehicle and trailer to ensure safety as well as filed appropriate maintenance reports on vehicle condition.

• Installed and removed chains as required as well as properly secured loads during and after loading.

• Performed emergency repairs to equipment when needed and scaled loads to ensure no overweight.

• Accomplishments: Successfully achieved Zero Late Deliveries over an 11 year time span.

U-Haul International, Inc. Temple, TX 1995 – 1998

Manager/Customer Service Representative

Managed and oversaw all aspects of storage and rental transactions, customer service, record-keeping, and security activities. Performed a wide-range of duties daily including levels inspections, cleaning rental equipment, dispensing propane, maintaining facility and lot in a safe condition, serving customers in person and over the telephone, and using the computer to prepare rental contracts and invoices.

Selected Contributions:

• Supervised, trained, mentored, and coached two employees in renting storage units, truck and trailers, and selling of boxes and other packaging materials.

• Managed annual store budget, ordered supplies for sale, verified daily closing reports and cash received, and prepared and made daily bank deposits.

• Served as billing collector calling delinquent customers to make arrangements for payment or receive payment for storage units. Operated cash register to collect customer cash, checks, or credit cards.

• Storage facility was in the top 10 of U-Haul Self Storage for income and delinquency rate for two years.

Military Experience:

• Human Resources Manager and Administrative Support for the US Army at Fort Hood, TX.

• Military Personnel Division Sergeant Major 75Z50 Personnel Management Specialist.

• 20 years of experience as Human Resources Manager and supervision of 10 to 15 soldiers.

• Operated military equipment and vehicles, copiers, fax machines, and computers to conduct data entry.

• Oversaw and managed supply room operations including ordering, receiving, and returning supplies.

• Performed duties as an administrative assistant as well as served as unit mail clerk responsible for delivering and rerouting undeliverable mail. Performed duties as battalion mail supervisor for 10 years.

EDUCATION

Associates Degree in General Studies/Emphasis in Business Administration

Central Texas College Killeen, TX

Professional Training:

• First Aid, Medical Simulation Training Center, Fort Hood, TX (2010)

• Forklift Safety, Mastery Technologies On-Line Course (2010)

• Heavy Truck Driving, Schneider National Truck Driving School (1998)

Professional Licensure:

• Class A Commercial Driver’s License (X Endorsement), State of Texas, Austin, TX (Current)

TECHNICAL SKILLS

• Operate Multi-Line Phone Systems

• Type 40 Words Per Minute (WPM)

• Internet Browsers and Searches

• Peripheral Devices (Scanners/Printers)

• Spreadsheet Software (Calc/Excel)

• Utility Software (Virus/File Compression)

• Word Processing Software (Word/WordPerfect)

• E-Mail Software (Outlook/Windows)

Contact this candidate