Customer Service Quality Control
Resume:
Jenine A. Burwash
St Albert, Alberta T8N 4X3
780-***-**** ph. (780) 977-8702cell
Objective: Tutoring
Summary of Experience
Working with students from kindergarten to grade eight
Collaborated with other teachers to run intramural programs
Working with preschool/Kinder aged children in Childcare
Crew leader for landscape projects
Personal Qualities/Skills/Qualifications
U of A Graduate – Bachelor of Education Degree
First Aid
Strong written and oral communication skills
Organized, reliable and conscientious
Effective time management
Creative learning strategies
Positive learning/ working environment
Employment History
2008 to 2012 Gradex Consulting Sherwood Park, AB
Landscaper/ Crew Leader
Responsible for ensuring the completion of many large landscaping projects, managing labor crews and delegating tasks on various work sites to ensure that jobs were being finished on time and with a high standard of quality. Additional duties included operating heavy machinery and trucks, maintaining equipment, paperwork for billing, and ensuring proper safety precautions were followed.
2011 (March-October) Friendly Frog Daycare Edmonton, AB
Childcare provider
Responsible for providing a safe and caring environment for children aged 4 and 5. Other responsibilities include preparing and serving meals for all children, planning a daily schedule that displays times and transitions from activities, and planning educational and stimulating activities that are age appropriate.
2006 Sturgeon Community Hospital St Albert, AB
Environmental Services
Worked throughout the hospital to ensure all areas were ready for new patients and the supplies were stocked and accessible for hospital staff. Additional responsibilities included porting patients throughout the hospital, preparing equipment for procedures, and recording inventory.
2005 to 2006 Connect Logistics St Albert, AB
Order Picker
Responsible for packing orders with a high level of accuracy and speed. Further duties included being able to operate a power-jack around a crowded warehouse, heavy lifting and manual labor, and maintaining a level of safety for others and myself.
2004 to 2005 Booster Juice Edmonton, AB
Customer Service
Responsible for serving customers in a quick, and efficient manner. Other responsibilities included ensuring customers were greeted and served in a positive friendly way, handling large sums of money accurately and responsibly, ensuring stock and inventory were full at all times, and maintaining a clean and safe work environment.
2004 Polytubes Edmonton, AB
Product testing
Responsible for testing products to ensure safety before shipping. Performed various lab tests to ensure quality control.
2003 Tim Horton’s Sherwood Park, AB
Customer service
Worked in a fast paced environment in which prompt customer service was emphasized. Additional tasks included handling large sums of money, preparing and serving food, and stock and inventory.
Education
2008 to 2010 University of Alberta Edmonton, AB
Bachelor of Education – Degree
2006 to 2008 Grant MacEwan University Edmonton, AB Bachelor of Arts/Education
Volunteer/Community Work
2008 to Present Big Brothers Big Sisters of Edmonton Edmonton, AB Provide mentorship, support, and encouragement for my little sister. Take initiative to develop and maintain a positive friendship with little sister and her family. Responsibilities also include maintain contact with caseworker, planning low cost activities for outings, and taking little sister to and from activities.
2011 Grandview Heights School Edmonton, AB
Work one on one, or in small groups with students who are struggling or behind in work, as well as leading large groups in readings or group discussions. Other duties include aiding teacher in lessons, and monitoring student’s on-task behavior.
References Available Upon Request
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