Customer Service Quality Assurance

Summary of Qualifications:

Takes pride in providing excellent customer service.

Able to think independently and quickly resolves problems.

Ambitious, willing to learn and destined to succeed.

Committed to producing results above and beyond what is expected.

Ability to communicate efectively verbally and in writing.

Extremely well organized and follows through to the last detail.

Releven Skills and Qualifications:

Excels in testing the progress program and Openlaszlo web-based program for quality assurance.

Professional in writing test cases and program application flow.

Committed in helping with data for inventory and system setup.

Proficient in testing the progress applicaiton written and updated by onsite programmer.

Adept in processing company conversions, ordering promotion supplies and filing.

Computer skills include Progress, OpenLaszlo UI, Microsoft Excel, Access and Word.

Demonstrated ability in assisting in opening and closing produce stand.

Conscientious in managing medications, preparing meals and managing household.

Exceptional in assisting patients to and from doctor appointments.

Proven ability in closing out cash register, setting up the deposit and locking store.

Excellent in transporting employees to inventory locations and assisting inventory jobs.

Experience:

3/06-9-10

MDS Technologies Inc., Mesa, Arizona

Software Tester/Support and Data Entry

7/05-12/07

PSI, Phoenix, Arizona

Customer Service/Support and Software Tester

11/04-06/05

COMPuPAY, Sacramento, California

Sales Administrative Assistant

6/02-11/04

Davis Ranch, Sloughhouse, California

Cashier/Customer Service

4/02-10/04

Care Taker, Sloughhouse, California

InHome Health Care

5/04-7/04

Cigarettes Cheaper, Sacramento, California

Cashier

10/00-4/02

Muscolino Inventory Service, Sacramento, California

Inventory

1/01-6/01

Elk Grove Appliance Service, Elk Grove, California

Data Entry

Education:

Heald Business College, Rancho Cordova, California - Accounting Major

Consumnes River College, Sacramento, California - Architecture Major

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