Customer Service Technical Support

ISRAEL ARAGON GONZALEZ

ADDRESS calle **** # ** San Juan de Aragon 6 seccion Distrito Federal - Mexico 07918

TELEPHONE Home: +52-55-579*****, Mobile: +52-55-130*****

E-MAIL ********@*******.***

PROFESSIONAL OBJECTIVE

Take part of teams working towards IT objectives, configuring and implementing security controls, and contributing in the overall evolution of IT systems as part of the company s business goals.

EDUCATION

Bachelor Administration in Computer Science, Centro Universitario Grupo Sol (CUGS)

Mexico City 1997 – 2002

WORK EXPERIENCE

Servicios de Administracion Tributaria www.sat.gob.mx (Mexican Internal and External Revenue Services)

Head of Department, may 2005 – Present

Project leader and head of security policies and procedures for firewall equipments. Access control and vulnerabilities assessment, customer support, continuous service monitoring and vendors coordination in general.

INSYS S.A de C.V. www.insys-corp.com.mx Mexico City, Mexico

Consultant, oct 2003 - may 2005

Installation and configuration of operating systems, PC components, security products, Internet access and control and SMTP accounts management, implementation of security policies, customer service file safety reports.

SITEL www.sitel.com San Pedro Garza Garcia, NL Mexico

Technical Support, apr 2003 - oct 2003

Microsoft Office technical support, conducting surveys about Microsoft products over the phone.

Brightpoint de Mexico, S.A. de C.V. www.brightpoint.com

Technical Support, apr 2002 - apr 2003

PBX and telephone equipment management, warranties and distribution coordination for telephone equipment, creation of input and output reports, corrective and preventive maintenance management.

IT SKILLS

OS: Windows (any version), UNIX, (HP-UX), FreeBSD (Linux)

Firewalls: IPFilter, IPTables.

Appscan, Pluggable Authentication Modules, Enterprise Security Manager, Intrulert Alert

Microsoft Office, Open Office.

LANGUAGES

Spanish 100% and English 70%

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