Customer Service Manager

JOSE I MONTALVO

Home 626-***-****

**************@*****.***

Summary: Seeking the opportunity to utilize my acquired skills and experiences for mutual growth.

Job Objective:

Environmental Service Director / Manager, 6yrs

Regional Manager, 2yrs

Housekeeping Director / District Manager, 5yrs

XANITOS INC, PA

PROJECT MANAGER 2011-2012

Responsible to oversee new start-ups mentor train supervisors, managers, and directors. P&L control, supply inventory, payroll control.

GCA SERVICES GROUP INC, Knoxville, TN

HOUSEKEEPING GENERAL MANAGER, 2009 - 2011

Responsible to manage multiple accounts in the Education and Medical field including the Harris County

(HCPC) Hospital - manage of all the housekeeping department at the University Of Texas Health and

Science Houston TX. Manage over 188 employees including supervisors / managers scheduling of all

account personnel, establishing work standards, conducting site evaluations, inspection audits, overall

inventory /equipment usage, budget control, employee & supervisors performance appraisals,

troubleshooting / problem solving, orientation, training of account managers /sup and support

personnel, customer relations.

JANI KING INTERNATIONAL HEALTHCARE, Dallas, TX

CORPORATE EVS / HEALHCARE ADVISOR, 2008 - 2008

Multi-tasking with wealth of knowledge and background in automated Evs Healthcare Hospital industry.

Direct and train franchise owners National and International. Possess hands-development experience in

creation and implementation of the Healthcare Industry, Skilled executive with exceptional

communication, negotiation skills.Cost control expert, able to significantly reduce operating expenditures

through application of organizational restructuring techniques.

USI SERVICES GROUP, Houston, TX

REGIONAL OPERATIONS MANAGER, 2006 - 2008

Duties: Responsible to manage 80 commercial accounts (JC Penney Stores & Disney's Stores) Manage

over 400 Employees plus District Mgrs and account store supervisors. Safety and equipment training,

physical and system audits. Hiring,training,coaching,and mentoring staff. Developed inventory

management system complied with OSHA, Federal and state inspections & also complied with Johnson

Controls Monthly inspections,Responsible for monthly budgets & customer satisfaction.

COMPLETE BUILDING MAINTENANCE, Hawthorne, CA

DISTRICT MANAGER, 2005 - 2006

Duties: Manage 6.5 Millions Sq Ft commercial janitorial accounts and healthcare accounts union and non

union in California. Manage over 600 employees Responsible for maintaining the highest level of

customer satisfaction and customer care, Train Area Managers how to use safety equipment and

chemicals. Complied with OSHA and other local state and federal inspections, P&L responsibilities Payroll

and control of supply budgets. Manage 1.6 million dollars in monthly budget.

HOSPITAL HOUSEKEEPING SYSTEMS, Austin, TX

EVS HOUSEKEEPING DIRECTOR, 2001 - 2005

Manage multiple Hospitals across the nation oversee the EVS Housekeeping Department, conduct daily

in-service safety meetings, Provide initial and ongoing personnel training, assessing, coordinating,

delegating, evaluating personnel performance. Experience and knowledge of applicable state and federal

codes and regulatory requirements for safety and(JCAHO) experience in Union and Non-Union

environment general knowledge of computer programs, Report to VP's of Operations, Ceo, Coo.

Responsible of monthly budget balancing and budget monthly inventory control, quality control

inspections, Evaluate and maintain human resource needs, elevate customer satisfaction and customer

relationships.

FULL SYSTEM SERVICES, Miami, FL

EXECUTIVE HOUSEKEEPING DIRECTOR, 1997 - 2001

Manage luxury Hotels and Casino's in different states -The Grant Casion, Harrah's Casino, Hyatt Hotel,

Hollywood Casino, Hard Rock Cafe Casino, Boom Town Casino, etc. Manage the housekeeping department,

landscaping, Kithcen, Linen and public areas. Responsible to manage over 300 employee's including

managers and supervisors P&L responsabilities payroll and supply budget control, Responsible for daily

quality control Inspections / programs. Conducting site evaluations, employee orientation and ongoing

employee training- knowledgeable of all floor care pocedures stripping and waxing, Carpet treatment,

Marble treatment, Buffing and Scrubbing hard surface floors. Exellent customer relations.

Rosa, Bakery and Market, El Monte, CA

Store Manager, 1995 - 1997

Duties: Supervise three different departments, Provided customer service, answered / directed phone

calls, take customer orders, accounts payable / receivable, inventory control, managed employees, data

entry, cash register operator, 10 key by touch.

Skills:

POWER POINT/ TEN KEY, BILINGUAL SPAN/ENGL, MICROSOFT OFFICE EXCEL, CUSTOMER SERVICE,

MANAGEMENT SKILLS, ACCOUNTING PAYROLL

Education & Others

Duarte High School, USDA National Defensive Driving, USDA Biosecurity program, OSHA / Hospitality

National Training, Park Plaza Hospital housekeeping Systems EVS Director Management training program,

Certificate Healthcare Environmental Service International Instructor/ Jani King International Healthcare.

License Class: C (passenger car )MS. Drivers

Willing to relocate: Yes

Additional Comments: I am a dependable and reliable individual with excellent customer service and

communication skills.

REFERENCES: Available on reques

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