Customer Service Sql Server

Fareesa Syeda Cell: 201-***-**** email:*.********@*****.***

*** ***** ****,******* ** 07652 WORK STATUS:US CITIZEN

Summary:

• QA with 2 years of experience in Manual testing in Web, and Client/Server applications in multiple verticals like Transportation, Banking and Finance.

• Strong Knowledge of System Development Life Cycle (SDLC) and Project Life Cycle.

• Work as part of a test team to deliver new releases, discuss and prioritize defects and ensure problem resolution/escalation

• Report defects found during functional and Regression testing and tracked those defects in Quality Center.

• Participate in Agile / Scrum testing efforts.

• Possess a strong understanding of technology and the ability to learn and adopt new systems and software.

• A multi-tasked with outstanding skills in analysis, troubleshooting, and presentation.

TECHNICAL SKILLS:

Languages: SharePoint 2007, VB.NET, SQL, WebObjects, VB Scripting, HTML.

Web Technologies: ASP.NET, JavaScript, HTML

Databases: Oracle, SQL Server, MS Access

Testing Tools: Quality Center

Platforms and OS: Windows NT/2000/XP, UNIX, MS-DOS

Responsive Group – Paramus, NJ - QA Analyst Jan 2011-Jul 2012

Responsive Group is a leading software development company, specializing in Customer Service ticket management and scheduling systems. RG clients implement Microsoft .Net/SharePoint technology solutions for their global customer service application needs for day to day transactions.

Application: Global Network Ground Transportation software System

Responsibilities:

• Use Functional and user requirements developed the test case scenarios. Performed module Integration testing.

• As per System Configuration tested Customer Master Data and Master Groups.

• Tested customer profile and customer service ticket management modules.

• Tested automatic and manual dispatch and scheduling modules

• Tested Accounting module, the terms of payment and interest calculation on open items/balance outstanding procedure as per the requirements.

• Tested new GL and AR transactions as per configuration of the system.

• Tested Cash Management settings, Foreign exchange requirement settings, Bank account settings, check lots and void reason codes.

• Tested GL Master FSV.

• Developed Manual test cases to cover positive and negative functionality

• Performed the Functional, System and regression testing.

• Follow up with Dev Team for Open and Reopen Issue.

Platform: : Windows 2003-2008, SQL Server 2005-2008, SharePoint 2007, LDAP Browser, IIS6, SOAP Web Services. WCF

Tools Used: Quality Center.

Lakeland Bank– Oak Ridge, NJ - QA Tester Jun 2010-Dec 2010

Lakeland Bank is the largest Community bank in the USA, involved in banking, financing and leasing. This is a Web-based Application accessed by potential customers for applying online credit cards, credit lines and for other credit cards provided by US Bank through their website USBank.com.

Responsibilities:

• Analyzing system specifications and modify test scripts, including test procedures and test cases.

• Participate in the Business requirement walkthrough and review.

• Implemented automated test tools in projects assigned.

• Interfaced with Developers to resolve technical issues and investigated software faults.

• Performed various types of testing such as Integration, System, End-to-end, Regression, Acceptance, Cross-Applications, and Platform modules.

• Analysis of the test data required for the testing purpose.

• Developing Manual Test Cases based on the functionality of individual screens, overall system flow, and field validation including positive and negative scenarios.

• Defect tracking done using Quality Center.

• Manual testing of complete Application.

Platform: JAVA, JavaScript, JSP, ASP, HTML, SQL Server 8.0

Tools Used: Quality Center

Education: BSc., Osmania University, Hyderabad, A.P INDIA,

Diploma in Computer concepts and Application. Eastwick College, Ramsey, NJ

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