Customer Service Manager

Joey Jones

**** *********** **

Ft. Worth, TX ***37

Cell 972-***-****

Home 817-***-****

OBJECTIVE: To gain permanent, stable employment

SKILLS:

Forklift/ Pallet Jacks/ Electric Lifts/ Standup forklift/Order picker operator

Able to move objects exceeding 200 pounds

8 Years Management experience/8 years customer service

Bilingual/ Articulate/ Reliable & Dependable

Team player willing and capable of working long hours

Completed management training/ Previously spokesperson for Lowes Voice Team/Department Manager of Plumbing/ Phone etiquette / communicating to large groups/

v Department Manager of Flooring/ Completing details and estimates for contracts

Currently Department Manager of Millwork- Completing details/estimates/contracts/customer focus.

EXPERIENCE:

10/02 - 9/03 MR. JIMS PIZZA - Assistant Store Manager

- Open and closing procedures

- Cash Register use and daily counting

- Food Preparation / Cook

- Making schedules

10/03 - 3/04 ALBERTSONS - Night Stocker

- Unloading pallets from truck

- Stocking and scanning materials throughout the store

4/04 - 2/08 AUTO ZONE - Part Sales Manager

- Open and closing procedures

- Countdown Registers and safe/ Banking

- Making Schedules

- Battery Charging and Installation

- Test Batteries, starters, alternators, and Ignition control modules

- Phone service

6/06 - Present Lowes - Currently, Sales Specialist of Flooring

- Sales Specialist of Flooring- Conducting and closing special order sales, as well as closing bids on installations, and working daily with contracts.

- Department Manager of Millwork-Maintaining stock and , Deal with installations and customer sales.

- Department Manager of Flooring- Maintaining stock and department integrity, perform accurate cycle counts, stock freight, order

Up on merchandise accordingly. Responsible for all reports, build and maintain rapport with fellow employees. Conduct WOW customer service, and coach and train employees on proper ways of customer service. Follow up with customers on details and estimates.

- Department Manager of Plumbing scheduling associates throughout 2 departments/Maintaining great customer service/ Ordering merchandise and maintaining constant communication with outside vendors in order to keep shelves full and customer service at maximum/ Perform cycle counts and also train and coach fellow employees. Responsible for vital stat reports (i.e.) store sales as well as individual department sales, margin, budget/ Responsible for weekly reports and presentations.

- Team Lead Outside Lawn and Garden/ customer service/ Loading merchandise/ packing out inventory

- Merchandising and conditioning/ operating forklift/ maintaining cycle counts and inventory

- Completed entry management training program

- Forklift certified/ Use of pallet jack/standup forklift/ Order picker operator

- Unloading of trucks daily/ moving objects exceeding 200 pounds

- Process and scan merchandise/ Mark pallets for delivery

- Record freight damage/ Verify packing slips and invoices

- Team Lead Inside Lawn and Garden/ customer service/ maintain accurate cycle counts, support my department manager with reports/ Keep constant vigilance on department integrity (i.e. Constant department resets.) Support department manager with training and keeping fellow associates motivated.

- Team Lead Receiving/ Safely and effectively using power equipment/ Scan and Process merchandise from daily deliveries/ Keeping a safe and very clean work environment/ Maintaining constant communication with department manager/ Have worked through 3 “Hundred Days of Spring”

EDUCATION: Frisco High School Diploma

REFERENCES: Sonny Wilson 817-***-****, Jesse Vazquez 469-***-****

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