Customer Service Data Entry

Objective My career outlook is to gain knowledge through experience with opportunities for professional and personal growth.

Skills Highly proficient in Microsoft Word, Excel, PowerPoint, Access and Outlook. Proficient with 10-key data entry. Highly dependable, organized and detail oriented working well as a team member or with little to no supervision. Work well with all levels of employees. Great customer service skills and multi-tasking abilities. Experience with PeopleSoft. Fast learner.

Education Jacksonville State University Jacksonville, AL

• Bachelor of Science (BS) in Business Finance, 2009

Gadsden State Community College Anniston, AL

• Associate of Computer Information Systems (AS), 2006

• Summa Cum Laude

Professional experience 08/03-Present JCPenney Company, Inc. Oxford/Gadsden, AL

Held Various Progressive Positions

Current: HR/Accounting Office Specialist

• Performs a wide range of clerical and administrative management duties to support operations

• Ensures successful associate growth and consistency companywide with training and guidance for associates to have a better understanding of company benefits, policies and procedures

• Meets all tasks and deadlines before due dates following company guidelines and procedures

• Assigns priority to daily tasks to ensure maximum productivity is achieved

• Manages security of company fixed funds, bank deposits, company and customer credit cards while maintaining a high degree of confidentiality

• Guarantees smooth retail operations with timely processing of company weekly payroll for 75+ employees, data entry, record maintenance and filing, and customer relations

• Maximizes store profitability by daily accounting of cash receipts, cash flow audits, purchase card activities and researching customer and company related issues

• Installs, updates, troubleshoots and rebuilds many aspects of company computers and point of sale equipment

• Ensures all workstations, printers, copiers and fax machines stay in working condition

1999-2003 Innovative Emergency Management Anniston, AL

Technical Document Control Clerk

• Prepared technical documents to be scanned and properly classified for filing into an online document database that allowed for linkage access to blueprints and operating procedures

Licenses

State of Alabama Property and Casualty Insurance

Certificates

PC Maintenance and Troubleshooting

Introduction To Windows 98

Introduction To Web Page Design

Microsoft Excel 2000 - Level 1

Microsoft PowerPoint 2000 - Level 1

Microsoft Access 2000 – Level 1

Training

Jackson Hewitt Tax Preparer Course

Various Technical Databases used to track technical documentation

Memberships

Beta Gamma Sigma

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