Customer Service Manager

Tania L. Maldonado

*** ***** **** ** *******, TX 77060

Cell Phone: 281-***-****

E-mail: *********@*****.***

Objectives

To work for a growing company that allows me to grow with them.

Education

(March 2008 – Present)

Currently obtaining my Bachelor of Science in Business Management with University of Phoenix- Houston Campus Graduate Candidate, 2012

(September 2002 – December 2007)

North Harris Montgomery Community College District

High School Diploma (May 2002)

G.W. Carver High School for Applied Technology, Engineering and the Arts

Experience

Paraprofessional (Aug 2009-May 2010)

Aldine Independent School District

• Provided assistance to students with communication complication due to being non-English speaking.

• Supervise students in classrooms, halls, and cafeteria.

• Tutor students and teach extended day.

• Organize and set-up science experiments daily.

• Prepare lesson plans.

Assistant Manager (March 2009-Aug. 2009)

Buckle

• Provide customer service by greeting and assisting customer and responding to customer inquiries and complaints.

• Direct and supervise employees engaged in sales, inventory-taking, or performing services for customers.

• Monitor sales activities.

• Set-up morning role-plays for employees to fill confident during the day.

• Help store manager with write up’s.

• Recruit and Interview applicants

• Make weekly schedules.

• Make daily deposits and count cash drawers to ensure they are balance.

Recruiter (March 2008-May 2009)

Day & Zimmermann

• Set-up and work job fairs.

• Review and Interview qualified applicants.

• Perform reference and background checks on applicants.

• Select qualified applicants or refer them to employers.

• Organized and maintain applicant flow chart.

• Schedule new hires for drug testing and orientation class.

• Teach orientation class.

• Help new hires with paper work such as I-9’s and W4.

Computer Technician (September 2007 – February 2008)

BC Computer Medic

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Set up equipment for customers.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

• Make house calls to customers with computer problems.

Receptionist/Cashier (September 2006 – September 2007)

Bella Beau Med Spa

• Answer telephones, providing information, taking messages and scheduling appointments.

• Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations.

• Hear and resolve complaints from customers and public.

• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating computers to work with pay records and invoices and other documents.

• Charged credit cards for members every 1st and 15th of the month.

• Cashier for customers.

• Consult with possible customers about services.

• Organize a filing system for customers medical files.

Guest Relations/Inventory Manager (February 2006 – July 2006)

Aveda Institute

• Receive and count stock items, and record data.

• Pack and unpack items to be stocked on shelves.

• Store items in an orderly and accessible manner.

• Train students on all products.

• Check-in customers for appointments, and escort them to the proper section.

• Check-out customers after services and show them retail.

• In charge of closing the salon, counting money, paying students their tips, and making sure the deposit matched our daily summary.

• Find and fix any mistakes to ensure daily summary matched.

Receptionist/clerk (June 2005 – February 2006)

Whisenant & Associates

• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, and other applications.

• Answer telephones and give information to callers, take messages or transfer calls.

• Set up and maintain paper and electronic filing system for records, correspondence and other material.

• Compose, type and distribute meeting notes, routine correspondence, and reports.

• Rearrange the filling system and billing cycle.

• Prior to court day, review clients files and make sure all proper paper work is in for lawyer.

• Organized and set up mediation binders and get evidence ready for court.

Sales Associate (February 2005 – June 2005)

Express for men

• Greet customer and ascertain what each customer wants and needs.

• Describe merchandise and explain use and care of merchandise to customers.

• Recommend, select and help locate or obtain merchandise based on customers needs and desire.

• Place special orders or call other stores to find desired items.

• Help customers with purchasing or returning items.

Front Desk (Hostess)Supervisor (September 2003 – May 2005)

The Cheesecake Factory

• Greet guests and seat them at table or in waiting areas.

• Provide guests with menus.

• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

• Maintain contact with kitchen staff, management, serving staff and customers to ensure that dining details are handled properly and customers concerns are addressed.

• Make schedules for front desk.

• Assist with making back of the house maps.

• Train new hires and taught them depending their front desk position.

•

Receptionist (August 2002 – December 2002)

Visible Changes

• Greet persons entering establishment.

• Hear and resolve complaints from customers and public.

• Answer phones and make appointments.

• Receive payments and record receipts for services.

Paraprofessional (May 2000 – June 2001)

Aldine Independent School District

Teaching 1st grade students.

Skills

Microsoft Office

Recruiting

Interviewing

Human Resources

Bilingual (Spanish & English)

Customer Service

Trainer

Phone etiquette

Making and filing medical flies

Using multi-line phones

References

Natasha Casper

Cell Phone: 832-***-****

Manager

Contact this candidate