Customer Service Quality Assurance
Resume:
Melissa L. Bradley
*******@***.***
Objective: Obtain a position at your company where I can maximize my management skills, quality assurance, program development, and training experience.
Summary of Skills: Good communication and interpersonal skills, strong commitment to a team environment with the ability to follow leadership directives when necessary. Quick learner can work independently with very little supervision. Excellent customer service and skills.
Several years of experience in the restaurant and food service area.
Employment History:
Resource MFG 01/10-08/10
Assemble fiber optic cables according to blue prints, color coding chart and label coding.
Measure, count products and materials.
Use of small hand held tools.
Spirit Halloween Store Palm Harbor, Florida 09/09-11/09
Sales Associate
Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Stock merchandise as needed.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. .
Select Staffing Clearwater, Florida 03/09-07/09
Machine Operator
Inspect work pieces for defects, and measure work pieces to determine accuracy of machine operation, using rules, templates, or other measuring instruments.
Observe machine operation to detect work pieces defects or machine malfunctions, adjusting machines as necessary.
Position, adjust, and secure stock material or work pieces against stops, on arbors, or in chucks, fixtures, or automatic feeding mechanisms, manually or using hoists.
Buffalo Olmstead Parks Conservancy Buffalo, New York 05/08-11/08
Landscaper
Mow and edge lawns, using power mowers and edgers.
Care for established lawns by mulching, weeding, grubbing and removing thatch, and trimming and edging around flower beds, walks, and walls.
Use hand tools such as shovels, rakes, pruning saws, saws, hedge and brush trimmers, and axes.
Prune and trim trees, shrubs, and hedges, using shears, pruners, or chain saws.
Mix and spray or spread fertilizers, herbicides, or insecticides onto grass, shrubs, and trees, using hand or automatic sprayers or spreaders.
Zips Pizzeria Buffalo, New York 01/02 -04/08
Manager
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Adecco Buffalo, New York 01/00-02/02
Assembler
Mark, label containers, container tags, or products, using marking tools.
Measure, weigh, and count products and materials.
Examine and inspect containers, materials, and products to ensure that packing specifications are met.
Record product, packaging, and order information on specified forms and records.
Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
Load materials and products into package processing equipment.
Assemble, line, and pad cartons, crates, and containers, using hand tools.
Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
Education: Everest University Largo, Florida 2011
References Furnished Upon Request
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