Customer Service Manager
Resume:
Danielle A. King
Calumet City, IL 60409
*****.*********@*****.***
OBJECTIVE: Seeking a position as a welder where my business and manufacturing experience and welding education will contribute to the success and profitability of a company.
SKILLS:
Range of manufacturing abilities with focus on welding and metal fabrication
Hands on manufacturing experience setting up and operating GMAW welding equipment
Ability to weld steel parts
Skilled at laying out and fitting small to large fabrications per print specifications
Make preliminary dimensional checks on parts using various MIG weld gauges
Knowledge of welding and fabrication mechanics in order to prevent distortion; meet critical dimensions, tolerances and strengths
Recognize basic joint designs used in welding i.e. Butt, Corner, âTâ, Lap and Edge
Ability to select proper procedures for working on various positions when welding joints
Ability to identify metals; mechanical, physical and chemical properties of metals
ADDITIONAL SKILLS:
Superb oral and written communication skills.
Excellent in multitasking, customer service, and document organization.
Proficient with all clerical duties
Unlimited learning potential.
Motivated leader, accustomed to working in a team oriented environment.
Valid driver license.
MANUFACTURING EDUCATION AND TRAINING:
October 2011 to Present Jane Addams Resource Corporation Chicago, IL Careers in Manufacturing Program: Fast Track for Welding Operators
250 hours of hands-on welding training with concentration on MIG (GMAW) welding
Metal Working Skills1: Basic Elements of welding drawings
Recognition of basic joint designs used in welding
Interpreting welding symbols, dimensions and schematics
Definitions of Brazing, Soldering, TIG (GTAW) and Stick (SMAW) welding processes
Studied thermal stress and methods of preventing distortion
Oxygen Acetylene Fuel Cutting and Grinding
Earned Forklift Certification: Gas and Electric Sit Down, Electric Standup
OSHA 10 hour Occupational Safety and Health Training
WORK EXPERIENCE:
2004-2010 TDS logistics/ CasinoTech Chicago, IL/ Las Vegas, NV
Job Title Warehouse Manager
Responsible for the supervision of daily order management processes that included receiving, order fulfillment, and shipping
Implemented process solutions leading to cost reduction and improved customer service
Ability to think strategically and innovatively about methods of improving business, responsive to new ideas and processes
Maintained inventory accuracy at 99.5% by daily cycle count activity
Maintained picking accuracy of 99%
Scheduled air ride trucks and LTL loads, docks checked for hazards, safety and cleanliness maintained.
Established and maintained orderly standard for all materials stored in bulk and feed locations
Proficient in Return Material Authorization (RMA) process
Established a sense of urgency leading to an effective team focused on meeting goals in an ever-changing business environment
Proactively promoted cross-team department/company collaboration building in commitment to customer satisfaction
Able to act consistently with company values and benefits
Responsible for training employees and auditing on work practices and skills.
Acted as a liaison between plant production supervisors and customers to ensure accurate and on-time delivery daily.
Responsible for clear and accurate data entry, document archiving, billing, and other system processes of WWT and NPIC.
2003-2010 American Trans Air/ Worldwide Flight Services Chicago, IL
Job Title Ramp agent/ Coordinator
Initial responsibilities included baggage load/unload, aircraft marshaling, pushing out, and flight servicing.
Dispatched flight information to ramp staff, supervisors, and fuel truck operators.
Prepared documents from daily international cargo flights for U.S. Customs and customer clearance.
Responsible for data preparation of each shipment, piece count verifications
Researched and resolved all discrepancies.
Supported customer inquiries by providing shipment status information.
Coordinated freight releases to trucking companies and individual customers.
Recorded, organized, and archived proof of service for each flight.
Updated outbound information to flight crews and handled special requests as necessary.
OTHER EDUCATION:
August 2008-May 2009
Economics Major University of Nevada, Las Vegas
August 2006-May 2007
Building Code Technology Major
South Suburban Community College
January 1999-November 1999
Computer Engineering Major
Purdue University Calumet
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