Engineer Manager

RUSSEL A. LANDICHO

*** ******** **** ********** *** Jersey 07054

Email: *************@*****.*** / ******.********@*****.***/

Contact: 973-***-**** / 973-***-****

Summary

IT Professional for more than 4 years and service engineer for 2 years have worked as a System Administrator for different companies. Has deployed Windows, Linux/UNIX servers, Mainframe, Storages and Printers. He has been administering UNIX operating system on HPUX, Solaris, and RedHat servers. Sun Certified Solaris Administrator part 1 passer and Cisco ICND1 trained and MS SQL 2008 maintenance training.

Educational Background

Technological University of the Philippines 2003-2006

B.S Electronics and Communications Engineering

Taguig, City

Don Bosco Technical College 1998-2001

Electronics Communication Technology (CET)

Gen Kalentong St., Mandaluyong City

Secondary

Arellano University 1994-1998

Plaridel High School

Gen Kalentong St., Mandaluyong City

Elementary

Eulogio Rodriguez Elementary School 1987-1994

Cavo F Sanchez St., Mandaluyong City

Work Experience

Global 77 Software.

217 East Main Street, Rockaway

New Jersey 07866 USA

Contact: 973-***-****

Toll Free: 1-800-***-****

Position: Consultant – Distributed Engineer

Account: JP Morgan Chase Whippany NJ

Dated joined: March 2011 – to present

Work Description: Tier 2 Level Support

Responsibilities:

1. Provide Tier II server support and manages distributed servers for various LOBs groups. Responsible on remediation of system alerts, patching, and DNS support. Work over run books defined by tower and peer organizations to resolve issues and work closely with Priority 1 and Production Assurance teams during problem identification and post mortem analysis.

2. Provide incident management and escalation using Peregrine ticketing system.

3. Troubleshoot core rules using defined run books to proactively ensure 100% system availability.

4. Troubleshoot SAN related problems and clustered environment.

5. Support the following OS platforms: UNIX, Linux, Solaris, Windows and Veritas Netbackup for backup issues.

6. Server patching, monitoring disk utilization, cpu and memory allocation.

7. Support maintenance activities (network, storage, etc.).

8. Provide DHCP/DNS support.

9. Engage vendors (IBM, SUN, Maintech, Dell, and EMC) to diagnosis/ repair any hardware related issues.

Accenture Philippines Inc.

Cyber gate II Tower Pioneer Street

Mandaluyong City, Philippines

Tel: 632-***-****

Position: Production Management - Operations Analyst

Account Name: US Cellular

Dated joined: Oct 2009 – March 2011

Work Description: Web Hosting Support/Administrator

Responsibilities:

1. Maintain Apache web servers and Jboss application servers hosted on RedHat operating system.

2. Installation and configuration of web and application servers use in production, developement and UAT.

3. Configure Apache web server for load balancing using mod_jk module and data compression of image,jpg,png using mod_deflate, and .htaccess for redirection replacing meta redirecting.

4. Implement change request and perform incident issues using BMC remedy ticketing tool.

5. Deploying updates and new EAR files for web content.

6. Monitoring server events using Sitescope monitoring tool and user created (shell script) tools.

7. On-call service for critical mission event.

8. Regular status reporting for incident ticket or outages.

Position: Accenture Philippines (Remote Management/ Support Engineer)

Account Name: Barclays UK

Dated joined: May 2008 – June 2009

Work Description: Infrastructure and Security Support

Responsibilities:

1. Maintaining authorization and authentication of webseal workloads through (Tivoli Access Manager) use as added security before connecting to the application server.

2. Administering policy database on UNIX server to access for different web servers.

3. Create Work Request for issues regarding reconfiguration and addition of users.

4. Solving Red Box application defects and issues pertaining to our component as Tivoli Access Manager Resources.

5. Preparing build guide and infrastructure documents for live and test deployment.

6. Renew of expiry certificates for webseals workloads.

7. Creating of self-signed certificates for development uses

8. Preparing XML file data for web application transport.

Emerio Philippines Inc.

Unit 2703, Union Bank Plaza, Me ralco Avenue

Ortigas Center, Pasig City 1600, Philippines

Contact: 632-***-**** | 632-***-****

Position: Systems Support Engineer (UNIX TS)

Account Name: Procter & Gamble (P&G)

Date Joined: May 2007 – April 2008

Work Description: ITO - Remote Management Support.

Responsibilities and Duties

1. Monitor and create incident and work request tickets through HP OpenView application.

2. Update and add new found errors for Knowledge Database (decision trees)

3. Check processes and daemons for all running services (hpux), and kill if necessary to prevent high utilization on the servers.

4. Administer backups using BMC (Control-M) as job scheduler and controller, and use NetBackup command line for backup tool.

5. Schedule application backups (Oracle/SAP) using skeleton on (Control-M)

6. Add, remove, and troubleshoot network printer and batch printers.

7. Administer OVO Network Node Manager to monitor heartbeat, cpu utilization, memory usage and create page alerts.

8. DNS administration using NetID and HPUX PAM application for creating, assigning and deleting users.

9. Working with 3rd party vendor for new commission and decommission servers.

10. Installing and administering NFS mounted file system.

11. Manage disk using logical volume manager to create, extend and reduce filesystem.

12. Handle work order issues for newly commissioned Control-M servers /Soon to be decommissioned Control-M masters/agents servers /Scheduling standard jobs for new servers and add/delete node in ITO monitoring.

13. Called site support Vendor STK or HPCE for hardware checking and replacement

14. 24/7 support and on-call basis.

Total Information Management Inc.

Ground floor King’s Court II Bldg.

2129 Chino Roces Ave, Makati City, Philippines

Contact: 632-***-****

Position: Customer (Field) Engineer

Date Joined: August 2006 – April 2007

Work Description: Support Engineer / Standby on site

1. Administer backup and recovery for client operations.

2. Trained for IBM 3490 tape drive system and impact printers such as IBM 6262 model 022, T10 etc.

3. Internal training on UNIX based platform (AIX for RS6000 system and AS/400 for OS/400 system).

4. Deployed and support mainframe servers (S/390, Z/OS) and storage boxes (ESS shark and EMC Symmetrix product).

5. Planning and installation of network peripherals and devices, as well as migration of data and upgrading of the system.

6. Perform health-check to storage boxes using remote data facility and on-call system depending on the severity and cause of impact.

7. 24/7 serviceability.

Neorama Signs Inc.

Date Joined: October 2001 - November 2003

815 Torres Street Shaw Blvd

Mandaluyong City 1550, Philippines

Position: Artist and Installer

Date Joined: October 2001- November 2003

Work Description: Installer/ MIS staff

1. Deploying of pasha signs and pylon signs.

2. Performed Outside Business for new proposed designed of logos and customer recommendation on improving the current design.

3. Responsible for installation and final turnover to customer on site.

4. Maintenance of Fax, printers and telephone circuit connection and modem.

5. Troubleshoot, reformat, and repair of office computers.

6. Load new bug fixes and patch.

Texas Instruments Philippines Inc.

Loakan Road Baguio City

Position: Equipment Engineer

Date Joined: January 2000- July 2001

Work Description: Primary Support on the machines used in the production.

1. Front line assembly man and support to maintained 24/7 machine performance.

2. Perform machine health check-up, calibration and quarterly maintenance to ensure the minimum down time of the production machine.

3. Propose and evaluate production support guidelines.

4. New product start-up team for (Flip-chip) productline.

5. Daily reporting of log errors in the production site.

6. On-call service operation and support.

7. 24/7 Support and Operations

QUALIFIED FOR THE FF MACHINE:

Heller ovens for heating and dry.

CAM/ALOT for epoxy dispense and filling.

Universal/ ESEC Micron for die attach and encapsulation assembly.

Seminars/ Trainings attended:

ITIL Foundation

HP – SoBC

HPUX System Administration (Basic/ Advance)

ISO 270001

Cisco ICND1

Veritas NetBackup

MS SQL 2008 Maintenance

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