Customer Service High School

Brittni Henderson

** ********* **. **********, ** 02917

************@*****.*** 401-***-****

Experience

Level III Park Ranger Lincoln Woods State Park, Lincoln, RI

May 2008-October 2011

•Supervision of Level II Rangers

•Enforcement of park rules, regulations, and state laws

•Responding to different incidents including emergencies, accidents, unruly patrons, fights, etc.

•Composing incident reports in a timely manor to be filed in our park and RI D.E.M headquarters

Ticket Seller Ryan Center Box Office, Kingston, RI

July 2008-Present

•Selling tickets to patrons to various events, including URI football and basketball individual and season ticket orders

•Usage of the Archtics ticket selling program

•Providing general customer service

Contributor (Intern) SumoSkinny.com

December 2010-May 2011

•Covering local stories for the Rhode Island/URI chapter of this online magazine/blog

•Contributing news regarding important upcoming events for students and others

•Featuring upbeat and fun stories of national or local relevance, including feature stories on real-life URI students

On Call Associate- Cosmetics/Fragrances---Macy’s, North Attleboro, MA

October 2011-Present

•Providing general customer service to customers

•Selling the products not only to benefit Macy’s but the vendors as well

•Upholding the prestigious image of Macy’s stores to ensure customers return to make future purchases

Freelance Reporter South Kingstown Patch, South Kingstown, RI

November 2011-Present

•Covering local government events relating, but not limited, to Town Council and School Committee Meetings

•Meeting strict deadlines to ensure timeliness and relevance of the story to consumers

•Pitching stories and ideas to further build the company, along with the relationship between readers and Patch.com

Education

University of Rhode Island

September 2007-August 2011

•Journalism Major, Spanish Language and Literature Minor

Smithfield High School

September 2003-June 2007

Skills

•Highly proficient in writing and editing in a news-style environment

•Usage of iMovie to upload and edit self-produced news packages

•In-class use of news studio and related factors including teleprompter, cameras, microphones, etc.

•Actively involved in various social media outlets including Facebook, Twitter, Tumblr, and FourSquare

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