Customer Service Sales

ILEANA VIZCARRONDO RODRIGUEZ, MBA

Río Hondo III Higuerillos Street, CD 26 Bayamón, PR 00961

Phone: 787-***-**** / 787-***-****

E-mail: *********@*****.***

CAREER PROFILE

Supply chain professional whose six years of experience has been concentrated in medical device, pharmaceutical, electronics, and consumer goods fields. Possesses progressively responsible experience in scheduling, planning, inventory management, forecasting, and purchasing functions. Participated and contributed in the launch of new products. Possesses a MBA with major in Operations Management and a Bachelor’s Degree in Materials Management. Pursuing CPIM certification: four tests completed. Active APICS leader. Experience in JDE Edwards and AS 400. Advanced PC knowledge: MS Excel, Word, PowerPoint, and Outlook.

KEY COMPETENCIES

• Leadership

• Team Work Skills

• Results-driven

• Planning and Purchasing Experience

• Quality Oriented

• Analytical and Problem Solving Skills

SUMMARY OF ACHIEVEMENTS

• Reached a customer service fill rate goal of 95% over three years. Contributed in successful new product introduction of four products by supporting the transfer and production activities which guaranteed 100% of product availability to the geographies. Such activities included: re-layout projects, communication of production status to top management, daily meetings to assure smooth flow of materials and resources, setup of new parts on the system, coordination with engineering staff, among others.

• Contributed to the implementation of electronic kanban system for raw material supermarkets which reduced ordering and dispatching lead time to one hour. Supported warehousing lean activities which improved material organization and productivity of the associates.

• Contributed to the increase of inventory accuracy of 10% on subassemblies and raw materials.

• Supported supplier development activities resulting on monthly savings of $80,000.

• Reduced available-to-promise inventory and stock outs by 10%.

• Implemented sales and operations planning process.

PROFESSIONAL EXPERIENCE

Puerto Rico Supplies Group Bayamón, PR

Demand Planner

November 2011 to March 2012

Responsible for the development of the sales and purchasing forecasts in order to meet with the sales demand and inventory targets. Leader of the implementation and execution of the sales and operations planning process for Unilever’s products. Interfaced with the sales and marketing departments to identify opportunities in the demand planning process. Analyzed the demand history and performed sales and purchasing forecast for over 500 sku’s representing $6-million dollars of inventory. Created, developed, and established reports and procedures to evaluate the service level for Unilever products. Achieved 95% of fill rate for the assigned products and 70% of forecast accuracy.

Bard Shannon Ltd

Humacao, PR Planner/Buyer

March 2011 to July 2011

Efficiently procured and planned a $4-million dollar inventory with over 300 items for low volume and high mix production cells. Commodities included are packaging, molded, steal parts, among others. Negotiated with external and internal suppliers the purchase of raw materials, participated in supplier development activities, product transfers, and cost reduction initiatives. Proactively identified materials constraint issues and supported in their resolution. These activities prevented of production shutdowns and increased productivity. Prepared reports and analyzed components forecast patterns.

Medtronic Operations Company- CRDM Division Villalba, PR

Materials Planner

July 2008 to February 2011

Associate Materials Planner

September 2005 to June 2008

Successfully planned over 40 items for low volume and high mix production cells in a batch and line processing environment. Analyzed and monitored demand patterns, coordinated product releases, and followed up for resolving situations that might affect the production cycle. Accountable for maintenance of raw material and WIP inventories within pre-established levels at the manufacturing site to ensure inventory accuracy and to provide minimum inventory investment. Lead manufacturing, engineering, capacity planning, and other business partners in order to assure that productivity and customer service was kept at the maximum level. Supported the launch of new products to manufacturing operations. Managed and purchased a $4-million inventory with over 100 components from vertical suppliers. Coordinated receipt and dispatching logistics at local warehouse. Supervised two associates (dotted line). Participated on two Green Belt projects.

ACADEMIC AND PROFESSIONAL CREDENTIALS

• Master’s Degree in Business Administration with major in Operations Management. University of Puerto Rico-Río Piedras Campus. 2006, GPA: 3.24

• Bachelor’s Degree in Materials Management. University of Puerto Rico-Bayamón Campus, May 2002, Graduated Cum Laude, GPA: 3.05

• Certified as Auditor ISO 13485. March 2009.

• Successfully completed four modules necessary for Certified in Production and Inventory Management (CPIM).

VOLUNTEERISM

APICS Puerto Rico Chapter

Communications Leader. August 2010 to present. In charge of the Chapter and Benchmarking and Reporting Program which sets the guidelines for Chapter management. Implemented a scorecard to monitor chapter metrics, developed chapter’s strategic plan, increased courses offerings by 40%.

VP-Education. May 2002 to May 2007. Directed CPIM, CSCP, and CPM certification programs and introduced new courseware in order to expand the service all over the Island. Developed proposals and negotiated in house courses. The course offerings increased by 333%. Increased instructor base by 60%. Supervised instructors in order to offer excellent educational services.

RECOGNITON

Recognized by APICS magazine with the article “Pursuing a Passion for Leadership and Learning”. Sept 2006. Winner of PRIDCO 2002 Scholarship for Master’s Degree.

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