Engineer Software
Resume:
Gregory Spencer Danes
Alexandria, VA 22309
Cell 571-***-****
********@*****.***
PROFESSIONAL EXPERIENCE
SUMMARY
I have over 30 years of technical experience in IT from commercial and Government
industries. Have supported, designed, and managed various computer hardware and
software implementation projects in various capacities. I have specialized in the
hardware and integration of a number of OEM solutions and products from many
vendors. I have implemented and supported technologies such as Windows
2000/NT,XP, Vista, IBM OS2, Apple Macintosh and have experience in designing,
implementing and supporting Microsoft Office products (Word, Excel, and
PowerPoint) in large corporate environments. Proven skills in network
troubleshooting, hardware configuration and technical documentation have resulted
in successful conclusion of various projects in which have being involved. Within the
last 10 years was implemental in bringing wireless devices as part of a crew for a
test bed for Blackberries at the Pentagon, and sat in on security policy IT meetings
and testing of such devices. And the ramifications of security issues for said devices.
05/17/2012-Present
DMI
Bethesda, MD
Pentagon Modernization project
Pentagon, Arlington VA
Advanced team for upgrade to 16k of OSD/WHS/PFPA PC’s. working with end-users
for pre-deployment and deployment of WIN7 and Office 2010 hardware and
software.
01/17/2012-03/28/2012
State Dept Win7 refresh/ Washington DC
Elevate technologies
Boston, MA
Imaging team.
Helped setup and manage imaging area, averaged 16 to 20 Pc’s per 4 hour period.
Reason for leaving was company that called offered benefits and better pay.
Elevate still calls me with job offers.
08/15/2011-10/16/2011
FBCH Ft. Belvoir Community Hospital
Clovis Group, Bethesda, MD
I was hired as Tier 2 support senior to work on the opening of the new hospital. This
involved printer administration, LAN drop troubleshooting, direct support
(registration) of incoming DOD personnel coming from Walter Reed Army Medical
Center and Bethesda Naval Hospital which were closing due to BRAC 133. I assisted
with 100 other technicians in standup of hardware and software to a deadline of
Sept. 30th opening. Reason for leaving: personal/family emergency.
01/24/2011-06/22/2011
USITC
Tier II Desktop Support/Admin support
I was working to support 400 users for USITC. Support includes printer, software and OS support in a
fast-paced environment. Installing and upgrading Office 2007 to 2010 suite. Hardware and software
support along with conference room and courtroom re-configuration for meetings. New hardware
upgrades as needed. Additional support for WordPerfect X5, SAS, and various non-standard applications.
Create and manage accounts in AD and remote support for Citrix users. Upcoming transition from
Windows XP to Windows 7. Direct involvement with vendors which included Dell in support of end
users. This was a new account for my employer and its first in the DC area.
6/27/2010 to 9/29/2010
NCW Resources
Desk side Support Technician, in support of BAE Systems (DLA, Ft. Belvoir, VA)
Special project working upgrades/refresh at DLA Ft. Belvoir VA. Assist prime contractor on migration of
PC upgrades, both laptop and desktop for DLA customers. Assist as needed with on-site helpdesk calls
and other duties as part of upgrade to customer base. Installation of time-critical software, that included
installation of latest version of AutoCad software for designing building and maintenance for
installations. Assisted with asset management cell in hardware recovery and loading and unloading and
prep. Imaged laptops and PC’s with Ghost software for upgrades and assisted with Blackberries, both
rollout and Cisco remote solutions. Desk side support for end-users on various issues and problem
resolution. This was a temporary position of 3 months.
5/10 to 6/18 2010
Level One Personnel
Helpdesk Technician tier 1, OSD-CIO (Office of the Secretary of Defense/ CIO)
Provide daily support to Federal DOD customers via phone, Remote Desktop (Dameware), created
accounts, managed accounts. Blackberry, BES Enterprise user management. Responsible for tier 1 tech
support, assigning desk side tech’s to NIPR, SIPR and JWICS customers on site as needed, using ARS,
Active Role Server, Remedy 7.0, and AD tools.
L3 Corporation 10/2003 – 10/2009
Sr. Technical Specialist, Washington, DC
I was hired having completed a contract in G4 in the HQDA network after 9 years supporting the Army
Logistics community. With L-3, participated in Office 2003 to 2007 conversions, OS from XP to
Windows Vista. Worked in upgrading from various wireless phones including Blackberries and others.
Familiar with Verizon, T-mobile and other wireless vendors. Supported Hp. Xerox, and OKI Data
printers, among others Had workstation admin rights to process both NIPR and SIPR PC's and could
create accounts and manage said accounts. Total clients were 4500 users that included VIP's such as 3 and
4 star Generals, their XO's and SES's along with support staff. Familiar with Puredge/ Formflow Forms,
PKI/CAC related web access to trusted sites and troubleshooting. Supported VPN and Citrix remote
access. Supported wireless access methods and wireless protocols. Advised and trained when needed
other technicians who needed my knowledge or expertise. Tracking calls via Remedy 6.0, and Magic
Helpdesk software. Have extensive knowledge of Blackberries and troubleshooting of same. VTC
experience with Polycom, Tandberg and other video and audio related devices. Performed re-imaging of
desktops and laptops using Symantec Ghost and Altiris backup/imaging software.
Company
INNOLOG 02-199*-**-****
Senior Technical Lead for the G-4 contract with the DCSLOG G-4 Logistics Information Center. Worked with a team
of 4 systems engineers and LAN senior staff with cross-training in LAN network user management, tier 2/3 hardware
and software support and video teleconferencing issues as they were required in day to day support of G-4 staff and
users. As a team after 9/11, the LINC staff had to work in 4 different buildings over the course of 4 months until such
time as the Pentagon was ready to be re-occupied and users moved in groups into re-renovated office space. This
required an on-going effort of communications between NISA-P, IMCEN, the G-4 senior management and all staff
members to smoothly as possible get the Army Logistics users back into the swing of everyday operational use. 9/11
taught all of us a lesson about the need for redundant systems and teamwork. Some of the turn-around times to affect
this were measured in hours instead of days or weeks. I was still currently keeping abreast of new technologies and
hardware issues for DCSLOG G-4, and in this effort the customers satisfaction was still my and the teams’ number one
priority. Installed and maintained first Blackberry devices/servers in the Pentagon. I was part of the initial Blackberry
testing and rollout via IMCEN/Titan before their merger in 2003.
Prior To 9/11 supported G4 staff with VTC teleconferencing using Polycom devices, maintained records of all VTC
activities and coordinated both NIPR and SIPR sites with DISA and Army VTC components. Supported G4 logistics
community users on a daily basis with hardware and software support, upgrades, refresh and research.
Company OCT/1994-FEB/1995
CACI INC.
System Engineer III, I have built servers, run administrative duties, documented the conversion processes, especially
in the area of dial-in networking and remote configurations of portables. As a team member and latter as Senior
Technical Lead, have assisted in user education and helped the 300 + users move to a total Microsoft solution, that
included MS-Office 95/2000, various late-release software suites to include Netscape 4.5 and Xtalk 3.0 for Army and
DOD specific applications. With the move to W2K and Office 2k we kept a mixed NT environment until such time as
was appropriate to change along with the rest of the agencies in the on-going process that requires government
upgrades.
Our team converted the entire network to Fast Ethernet 10/100 topology from Token-Ring over a weekend
and continued to expand and update the software and hardware in ODCSLOG. The user community was very satisfied
with all of the improvements that had occurred. We also assisted in the design of the ODCSLOG version of classified
SIPERNET, created images using Drive Image Pro software to expedite imaging users who had failed drives to return
quickly to productivity. I am currently certified by Microsoft in Windows NT administration, and MS- Exchange
Server 4.0.
February 1994 to October 1995: CACI, INC. - Federal, Computer Programmer (Systems Engineer). Provided
PC/Network support to ODCSLOG for IBM LAN server network. Performed LAN Workstation installation on OS/2
based systems. Assisted in LAN administration. Installed and configured various network peripherals. Troubleshot
hardware and software problems. Resolved printer/printing problems. Worked directly with clients.
Company Heath/Zenith Computers MAR/1982-APR/1992
Service Manager/Systems Engineer. Managed and or trained new technicians in repairs of Zenith PCs. Maintained a
parts inventory for repairs, and sold parts to Federal Prime Contractors repairing Zenith PCs under government
contracts. Supported the public with technical advice, and maintained as depot maintenance numerous ZDS federal
contracts. As System Engineer, sourced and maintained latest hardware and software fixes for Zenith PCs, and
supported sales staff with correct information for bid proposals and RFQs. Repaired various devices sold; TV, satellite
dishes/recievers, audio, amateur radio, robotic trainers, engine analyzers, and any component level repair taks that
were required.
References: Available
EDUCATION/TRAINING:
Woodward Sr. H.S. Cincinnati, OH
PROFESSIONAL TRAINING
Microsoft Windows 2000 Networking and Diagnostics certification, MS Server 2000 certification.
Microsoft Exchange Server 2003, completed courses of competency in Office 2007 and also 2010. Non-certification.
Self trained in Windows 7Windows server 2008 RC 2/Nero backup/Windows security both XP and Vista.
IMG University 2001
Microsoft Windows NT 4.0 Server Microsoft Exchange Server 2003
Computer Learning Center 1996
CERTIFICATIONS:
Zenith, Toshiba, Apple Macintosh 1980’s, Windows 2000 networking and diagnostics training (01)
Windows NT 4.0 and MS Exchange Server 2003.
Hardware Software
CAC readers, Blackberries Windows 95, 2000,, XP,Vista, Server
VTC (Polycom) devices 2000,2003,2008, NT, 98, 95, Exchange
PCTV devices and image capture Server 2003,WinCE and Android,
Blackberry BES.
Desktops and Laptops MS Office 97, 2000, 2003, 2007, 2010.
Including repair to board level.
Printers and scanners, video interfaces, DTP, Database programs, Formflow
Faxes, telephonic devices, to board CAC/PKI, ActiveClient 6.X and above.
level.
Servers and NICS, cabling both CAT5 Remote Access, building servers,
and Fiber testing and diagnostics. Cisco VPN, and Citrix presentation
client
DOD Security CLEARANCE
DISCO/Secret
Training for CompTIA Security +, A+ CompTIA, currently do not have said certifications due to
financial reasons.
PROFESSIONAL AFFILIATIONS
Association Name Amateur Radio Relay League (ARRL)
AWARDS / HONORS RECEIVED
August 2004 Titan Technician of the month award
A number of letters of commendation from Senior staff on letterhead for working above/beyond what was
necessary to complete a mission. Before and since 9/11. Can be viewed if asked for.
July-August 2001 Innolog Outstanding Team Award
March 1996 Innoway Company Award
August 1995 CACI 5 year Award
1982-1992 Heath/Zenith Computers
Succeeded in changing along with my team a losing business into a 1 million + dollar commercial/yearly
enterprise that turned 250,000 dollar parts transfers to sub-contractors every 3 months, many service
awards.
Additional Technical
FCC: General Amateur Radio License (KJ4DGE)
Familiar with and have implemented VOIP on home network and through hardware
Interface to RF links and software interface via Echo link software. I can monitor RF spectrum from 10 KHz through
1.2 GHz all modes less APCO-25. I am familiar with new digital modes.
Member of PARC, MVARC.
Pentagon Amateur Radio Club
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