Customer Service Administrative Assistant

LATASHA JONES

**** ****** ** ** • Washington, DC 20020 • 202-***-**** • *******.*******@*****.***

OBJECTIVE

To obtain the Administrative Assistant position and utilize my skills in Microsoft suites including Word Processing, Excel, PowerPoint, Access, and Publisher and customer service skills. I am confident that my ability to greet prospective clients/customers in a professional manner, ability to manage monthly calendars, accept professional calls, file accurately, and oversee logistics for scheduling conferences will serve as an asset for any organization. I am the right candidate for this position because with me your business will continue to strive and excel.

EDUCATION

SOME CENTER OF EMPLOYMENT TRAINING WASHINGTON, DC

Certified Business and Customer Relation Associate

YMCA

Human Resource

Externship Site: (80hrs)

Administrative Assistant Studies Present

• Participate in full-time career, skill and personal development

• Train in computer, customer service and interpersonal skills

• Practice Administrative skills in weekly professional externship

• Obtained skills using Microsoft Suites consisting of Word, Excel, Powerpoint, and Outlook

ANACOSTIA HIGH SCHOOL WASHINGTON, DC

Honor Roll Student

2008-2010

SKILLS

• Demonstrated ability to work either on a team or independently

• Self-motivated; takes initiative

• Conflict resolution, computer skills and customer trained

• Leadership, responsibility, organization

• Effective communication skills

• Trained in Microsoft Word

VOLUNTEER

COLES CREATIVE CATERING WASHINGTON, DC

Associate 2010 – present

• Ensured quality customer service while serving food

• Prepared meals for groups of up to 150

• Implemented efficient transportation of product

HOUSE DC WASHINGTON, DC

Kitchen Assistant 2009 – 2010

• Prepared, organized and served food to 30 clients a day

• Worked on a team of five young leaders to cook and clean for clients

• Participated in job training workshops

CAPSTONE WASHINGTON, DC

Member 2007 – 2008

• Participated in weekly community service

• Brainstormed and implemented initiatives to help the homeless community in Washington, DC

• Organized round table on homelessness issues which hosted four other community organizations

• Networked and collaborated with other non-profits focused on homelessness issues

WORK EXPERIENCE

JOY OF MOTION WASHINGTON, DC

Intern 2007 – 2010

• Studied and taught a variety of cultural dances

• Preformed dances in front of a crowd of 250 at annual events

• Collaborated with a team to lead younger students in dance workshops

• Participated in professional development such as conflict resolution and money management courses

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