Manager Customer Service

SUMMARY: Years of experience in RF Wireless Communication, Optical Networking in Manufacturing, Product Engineering, New Product Introduction, Project Management, Material Management, Outsourcing, Quality Assurance, Marketing, Lean Manufacturing, JIT demand Pull system, SPC, AS 9100 and ISO9000 certification.

Skills and Software: Network Analyzer, Spectrum Analyzer, ANT20, Excel, Word, PowerPoint, Orcad, PAD

PROFESSIONAL EXPERIENCE:

Manager, Manufacturing Engineering / Program Manager – Giga-tronics Inc July-11 to Present

• Established custom Product Design and Development processes for Microwave Switch Systems and Amplifiers up to 67 GHz for commercial and defense customers.

• Managed Manufacturing, Test, and New Product Introduction (NPI) Engineering.

• Provided Technical support for Signal Generators, Power Meter and Switch Products.

• Implemented Yield Improvement and cost reduction Processes.

VP / Director of Operation - Ultimate Solutions Corporation Jan-03 to July 11

• Established contract manufacturing processes for RF, Wireless systems, and Optical Networking

• Managed Operations, Engineering, Marketing, Quality, Procurement and Customer Service

• Created Metrics and Monitored success of quality initiatives, goals and processes

• Implemented SPC in manufacturing and Achieved ISO 9002 certification

Director of Operation - Vitesse Semiconductor, (Optical Division) May-00 to Jan-03

• Established manufacturing of Optical Transponders, Switches, Lasers, Modulators and RF Systems

• Managed 150 employees in Manufacturing, Testing, Product Engineering, Quality and Procurement

• Enhanced product yield by 25%, while reducing manpower requirements by 40%

• Developed and Implemented ESD and Fiber handling training

• Implemented MRP and Shop Floor systems in all Manufacturing

• Organized manufacturing processes, equipment and labor to meet a 300% growth in sales

• Selected key vendors for outsourcing of various sub assemblies

• Led cost reduction and process improvement teams yielding annual savings of $1.2M

• Prepared annual department budgets based on forecasts and backlogs

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Manager, DFB & RX Factories - Harmonic Inc, (Telecom & Cable TV) Dec-93 to Oct-00

• Established three facilities utilizing various manufacturing concepts such as JIT and Continuous Flow

• Hired and Managed 120 employees in the areas of Operations, Testing and Product Engineering

• More clearly defined employee roles and responsibilities by standardizing job descriptions

• Managed New Product Introduction activities

• Performed Testing, Pre-distortion and Tuning of Transmitters, Receivers and various RF Systems

• Provided technical support for the assembly and testing of transmitters and receivers

• Served as a key member of the Strategic Planning Team which mapped out a 5 year plan

• Chaired Cost Reduction, Process Improvement and Problem Solving committees

• Implemented and Maintained manufacturing quality control programs and RMA processes

Sr. RF Engineer - Spectrian Inc, May-91 to Dec-93

• Designed RF power Amplifier up to 6 GHz, using modulation for CDMA, TDMA, PCN, PCS and GSM

• Responsible for FCC qualification and customer approval of the product

• Interfaced with customer and cross-functional teams to resolve design and manufacturability issues

• Improved introduction time of new products from development to manufacturing from 45 to 30 days

• Lead cost reduction team to lower the operating cost of company (saved $3 Million per year)

• Supervised group of 50 employees in manufacturing defense products

Test Specialist - Wiltron, (10 MHz 60 GHz) July-87 to May-91

EDUCATION:

Attended San Jose State University, San Jose, CA Major BS, Industrial / Electronics Technology

Received AS, Microwave Communication, Foothill College, Los Altos, CA

Received BS, Electronics / Science, GND University

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