Justin Surber
Resume:
Justin R. Surber
Beaverton, OR 97008
Education: Bachelor of Science in Social and Behavioral Sciences, December 2009.
Linfield College, McMinnville, Oregon
Masters in Business Administration, Est. Completion date July 2011.
Unviersity of Phoenix, Portland, Oregon
Work Experience
TypeWell Communication Access Provider 09/10-Current
Responsibilities: Attended classes with a hearing-impaired student and did meaning-for-meaning transcription over the computer so as to facilitate the student's ability to participate normally in a classroom setting. It required not only good typing skills, but also the ability to quickly discern important information and relay that in an effective manner to the student.
Key Accomplishments:
- Passed training in interpreting meaning-for-meaning translation.
-Worked as an independent contractor, responsible for my own scheduling, billing, and overall time management.
Customer Care Supervisor ACS 05/08-03/10
Responsibilities: Led a group of 10-15 support agents responsible for technical support of the Apple iPhone and Apple Computers while overseeing staff training and development while utilizing extensive data analysis skills to identify areas of improvement and strengths for both internal use and sharing on the client level.
Key Accomplishments:
- Completed training for COPC certification at the supervisor level.
- Prepared a weekly operations-level report on site activity for delivery to the client.
- Successfully graduated over 150 support agents from new hire classes.
- Recognized at a regional level for work done in creating and preparing data analysis reporting structure.
Store Manager GameStop, Inc. 05/06-05/08
Responsibilities: Managed a retail store engaged in selling video games, computer software and related merchandise with a volume of over one million dollars annually. Responsible for the daily operation of the individual store, as well as achieving sales, shrink, staffing and employee development goals.
Key Accomplishments:
- Youngest person to reach Store Manager position in district.
- Led district for three consecutive months in deliverables.
- Rose from entry level position to Store Manager in just over a year.
schedule, billing, and seeking work.
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