Technical support

Allan McCoy

**** *** **

East Troy, WI *****

262-***-****

******************@*****.***

PROFILE

* Solutions focused - I get satisfaction from making systems do what they are supposed to do.

* Team oriented

* I help people solve technical problems promptly, respectfully and without condescension, especially when the technical details are difficult to grasp.

EXPERIENCE

District Technician, Greendale School District; Greendale, WI - 1998-2009

* Hired as a basic computer technician and support person

* Added the task of server administrator for up to a dozen OS X servers as the district brought in more technology

* Ultimately responsible for the support of over 900 systems, 50/50 desktop and laptop, Macs and Windows XP/98 PCs

* Phone configuration Cisco VoIP UCC

* Maintained and configured firewalls, network routers, switches, and a Wireless Wide Area Network

* Shell scripting

* System imaging

* Server OS updates and rebuilds

Sole Proprietor, ARMc Co.; Wauwatosa, WI - 1995-1998

* Consulting, application development for Macintoshes and DOS/Windows PCs

* Provided hardware and software upgrades

* Developed websites for businesses

* Desktop publishing

* dBase, FoxPro, FileMaker Pro, Access database development

* Custom software development for small and medium businesses

Project Leader, W.D. McCoy Co. Inc.; Waukesha, WI - 1986-1995

* Designed PLC control systems for powder coating machine line

* Managed the design and installation of filament winding control systems

* Produced CAD documents and technical manuals for powder coating machines and other products

* Maintained PC hardware and software

* Designed and implemented custom engineering software

SKILLS

* Macintosh OS X Server configuration and administration and Managed Client configuration

* FileWave software deployment server configuration and administration

* Configuration and maintenance of Cisco & HP switches and routers

* Backup configuration and administration, Retrospect, Tolis' BRU

* Remote desktop access software

* Macintosh systems imaging using DeployStudio or Apple NetInstall

* Configure and image Dual Boot OS X and Windows

* VM software (VMWare, Parallels, VirtualBox) hosting Windows XP, Linux, Windows 7 RC

* CAD experience on both PC and Mac

* HTML and CSS, some Perl & PHP

* Programming in C, Basic, Mac OS X shell (Unix), Visual Basic for Applications (MS Office), Javascript, others

* Install, configure, administer Mac, Linux, Windows

* Apple Certified Help Desk Specialist

EDUCATION

* University of Wisconsin-Madison - Applied Math, Engineering and Physics, 3 yrs

* Waukesha County Technical College, Waukesha, WI - Basic and advanced courses in both Linux Administration and Cisco Networking

OTHER

* Chairman of the WiscNet Security Working Group

* President of the East Troy Library Board

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