Support Software
Resume:
Alberto Alzate *** Bender Ave ? Roselle Park, NJ ? 908-***-****
***********@*****.***
Accomplishments
? Certified In Lenovo Hardware systems.
? Successfully completed 2 office relocations of 500+ users.
? Successfully completed site migration from Lotus Notes to Outlook
Employment
Marsh & McLennan Morristown, NJ
Computer Technician 04/2007 to Present
? Provide local Support for 500 users in two locations.
? Provide local and remote Support for VP's, SVP's, and C-level
executives.
? Support and configure PDA's such as Blackberry's, smart phones,
iPhones.
? Refurbished laptops, desk stations, test stations, and various
computer components.
? Responsibilities included problem detection and solving, fixing and
reinstalling software and hardware.
? Maintain and setup new user security rights to folders and groups in
AD
? Do troubleshooting, diagnose, install, upgrade, configure, and
repaired computer systems and network system components.
? Repair and upgrade hardware and software for PC systems.
? Install and interface computer hardware including multimedia, memory
and video components for conferences.
? Develop procedures and practices for testing reliability and
stability of software components and interfaces for multi domain network
environments.
? Administer all Desktop related functions including hardware and
software set-up and configuration.
? Do troubleshooting on network connectivity, desktop configuration,
printers connectivity, and network access issues regarding permissions.
? Provide remote and desk side support for fellow colleagues.
? Became Lenovo Certified in order to learn the latest technologies and
save the company money.
? Work on a regional scale to ensure consistency in our working
environment.
? Manage Backup system (VERITAS) for our site location.
? Research and recommend fixes for specific desktop issues.
? Maintaining effective inventory control using our asset tracking
program.
? Develop procedures and practices for testing reliability and
stability of software components and interfaces for VPN environments.
? Responsible for hardware refreshes
? Administered all Desktop related functions including hardware and
software set-up and configuration.
? Assign and remove rights to network folders and groups in AD.
? Reset colleague's passwords in AD when they forgot them
Health Star Communications (Contracted) Woodbridge
Desktop/server support 09/01/2006 to 01/29/2007
? Provided users with support for hardware and software.
? Provide local and remote Support for VP's, SVP's, and C-level
executives.
? Created new user accounts in AD and Outlook e-mail accounts.
Per Diem Work NJ
Desktop/server/network Support 07/2005 to 09/2006
? Set up home networks for people to work from home.
? Upgraded and repaired H/W for home users.
? Managed other employees and provided assignments for them.
UMDNJ (IST department) Newark, NJ
Desktop Support/Help Desk Support/ Network 02/2003 to 07/2005
? Managed user accounts.
? Provided support for fellow colleagues' and executives' hardware and
various software.
Empire Blue Cross Blue Shield NY, NY
Desktop Rollout/Desktop Support (Contract position) 05/2002 to
12/20/2002
? Managed a roll out of 1600 laptops company wide.
? Managed 6 other coworkers during the rollout.
? provided support for hardware software.
Eplus Consultant Readington, PA
Desktop support 06/2001 to 05/2002
? Provided support for their clients Empire BCBS and UMDNJ.
? Supported hardware and software for the client's employees.
Verizon (MSX int. Consultant) Newark, NJ
Help Desk Support / Desktop support 06/2000 to 04/2001
? Help Desk Support / Desktop support
Kendle International Inc. Cranford, NJ
Desktop Support 01/1997 to 06/2000
? Help Desk Support / Desktop support
Education
American Intercontinental University IL
B.A in Information Technology 2004
Union County College NJ
A.A.S in Electromechanical Technology Computer Service/Robotics 1999
Languages:
Speak, read, and write in Spanish
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