Project Manager Quality Assurance
Resume:
Dennis B. Husmann
Belleville, Illinois
*********@*****.***
http://www.linkedin.com/pub/dennis-husmann/22/a93/263
Objective: Drive success by providing expert knowledge to meet new challenges in the IT arena.
Experience
January 2009 to Present
Relational Technology Solutions
Columbus, OH
Quality Assurance Manager
Responsible for developing Service Solutions with the Sales Teams, and providing Pre-sale direction and advice to Converged Services Project Managers (RTS & Contractors). Provide senior-level expertise, working directly with the Converged Services Directors, Sales Personnel and Service Personnel to assure successful, expedient, and on-budget projects. Developed Quality Assurance methodology identified by Avaya as Best In Class during Business Partner Certification.
January 2006 to December 2008
Relational Technology Solutions
Rolling Meadows, IL
Service Manager
Developed newly created Services organization for company, including creation of Methods and Procedures Plan. Managed engineers, including career paths. Developed Scopes of Work. Secured contractors. Provided problem resolution on escalated technical issues. Accountable for the Services Organization’s profitability.
April 1992 to December 2005
Accurate Technologies (formerly TDA)
Belleville, IL
President
Responsible for the design, management, and implementation of Avaya Telecom solutions, as well as Network solutions from AT&T, Sprint, and MCI, for major US accounts (Nestle’ USA, Mallinckrodt, CheckFree Corporation, Cisco). Chaired RFP for $3,000,000 Network Solution. IT Project Management of major 800 seat, 100,000 sq. ft. call center; 1,000,000 sq. ft. food preparation center; Networking of six international locations for Fortune 500 Company. Accountable for the Organization’s profitability.
Education
Southern Illinois University at Edwardsville
Edwardsville, IL
Bachelor of Arts – Major in Mass Communications
Skills
Operated services organization for 13 years.
Project Management of major implementations. Examples:
800 seat, 100,000 sq. ft. Call Center;
Implemented all new Nestle’ Telephone Installations for a three year period
Implementation experience on all Avaya’s solutions, as well as AT&T, Verizon,
and Sprint network solutions.
Training, both end-user and administrative, on Avaya solutions.
Extensive experience in process diagrams and models, UNIX, Linux, Windows 7, Microsoft Office, Project, and Visio. Open Office, Chrome, Firefox, and Thunderbird.
Other
Certified - Convergence Technology Professional (CTP) by Telecommunications Industry Association
Certified - Master Project Manager (MPM ®) by the American Academy of Project Management ®
Avaya Certified Specialist – IP Telephony (ACS) by Avaya
Certified – Interaction Application Engineer by Interactive Intelligence
Certified - AT&T Technical Consultant II by AT&T
Life member of the National Entrepreneurs Registry of Who’s Who
Member American Academy of Project Management ®
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