Administrative Assistant
Resume:
Norma J. Brown
Jacksonville, Florida 32219
**********@*****.***
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Qualification Summary
Detailed-oriented professional with over 5 years experience in administrative support, financial aid, and customer service. Self motivated with the ability to multi-task and successfully interact with staff and all levels of management. Fluent in Microsoft Office products, Internet, Intranet, Campus Vue, and VA Once.
Professional Experience
Concorde Career Institute
September 2008 - June 2011 Financial Aid Officer
o Responsible for the counseling of students regarding all aspects of Financial Aid.
o Evaluate transcripts to ensure proper credit is in receipt for student program of study for prior learning experience.
o Certify and review documents to ensure processing and accuracy of the application of Financial Aid to students accounts.
o Provide information on funding tuition costs.
o Accurately and timely prepare forms and perform clerical functions as required for the utilization of Campus Vue and management staff.
o Assist students in completing the Free Application for Federal Student Aid (FASFA), Florida State Assistance Grant, and application for Veterans Benefits.
o Conduct entrance and exit interviews as required by Title IV regulations.
o Orientation Coordinator for newly enrolled students
o Certifying Official for all Veterans Benefits.
o Proved strong analytical skills; ability to identify and quantify problems and provide effective solutions.
o Effectively articulated information in a customer-oriented field to students in an empathetic and understanding manner to resolve funding issues.
United States Navy Chief Petty Officer
December 1988 - December 2008 Naval Station Mayport
o Managed the day to day operation of the Administative Office.
o Answer and route incoming phone calls, Meet and greet visitors.
o Prepared weekly reports for requisitions of office supplies and equipment.
o Scheduled travel and lodging for Base Commander and staff
o Managed the Base Commander calendar.
o Coordinate the logistics of speaking engagements and seminars,
o Routes and track matters requiring action by staff members to ensure timely completion
o Receive and track all incoming and outgoing correspondence
o Screen correspondence for clarity, completeness of reply, and factual consistency
o Utilizes office automation software such as word processing, database management electronic spreadsheets and other applications.
o Prepares obligations, reviews and process invoices and vouchers
o Review and track expenditures and obligations
o Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
Education:
Bachelor’s of Science, University of Phoenix, January 2008
High School Diploma, William Raines High School
References:
Available upon request
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