Electronic Engineer/Technician
Resume:
DOUGLAS A. RHOME
*** ******** **** **** *** ***
Columbia S.C. 29203
********@*******.***
SUMMARY OF QUALIFICATIONS
Hardworking Technician with over four years electronics experience working in the telecommunications and manufacturing industries. Expertise includes using Programmable Logic Controls, Microprocessors, and Oscilloscopes. Team player with excellent troubleshooting, problem-solving, and soldering skills. Proficient in Microsoft Office applications including Word, Excel, Access and PowerPoint. Ipc-7711/IPC-7721 (Solder Certification). Customer Service experience with an expertise for Technical Support in telecommunications, computers and cable.
PROFESSIONAL EXPERIENCE
TIME WARNER CABLE, West Columbia, SC 2010-Present
Product Specialist
Provide Technical Support for the High Speed Data Broadband product in a manner consistent with Time Warner Cable policies procedures, quality, standards and customers needs that applicable to local, state and federal procedures.
• Identify and troubleshoots problems with company distributed cable modems, wireless cable modems, USB and Ethernet connects
• Assist customers with installation problems concerning company issued software for high speed data products.
• Responds to customer inquiries via telephone and e-mail, and also handle heavy call volume
• Provide Technical phone support for the high speed data broadband service including diagnosis and resolution of software/hardware problems
• Troubleshoots email account connectivity and account issues
• Troubleshoots routing issues via PING and using diagnostic tools
• Configure, analyze and troubleshoot including but not limited to the following operating systems Windows 95, Windows 98, Windows ME, Windows 2000 and Windows Xp operating systems
BOSE CORPORATION, Blythewood, SC 2007-2009
Team Associate
Used soldering iron to troubleshoot and repair printed circuit boards, down to component level, that failed in circuit and functional assembly testing.
• Identified root cause of failure with computerized testing system and provided feedback to eliminate future problems.
• Utilized a variety of electronic test equipment including oscilloscope, signal generators, and power supply for repair.
• Repaired a variety of printed circuit boards (PCBs) in a timely manner and returned to line for final assembly.
• Tested electronic installations using IPC apparatus to verify operation of PCBs.
• Maintained various charts and graphs hourly to keep supervisor informed about status of production.
MCLAUGHLIN MANUFACTURING COMPANY, Greenville, SC 2006 - 2007
Electrical Technician
Repaired circuit boards using soldering irons and specific testing equipment (AC/DC meter, ohm meter, Oscilloscope).
• Answered customer inquiries and resolved complaints while explaining cost and operation service procedures.
• Assembled and wired different electrical and electronic parts used for vacuums, boring systems, and other low voltage equipment used in fault locating.
• Repaired and replaced circuits to use in utility and fault locators.
CHARTER COMMUNICATIONS, Greenville, SC 2005 - 2006
Broadband Technician 1
Maintained and repaired cable television cables and equipment.
• Measured signal strength at amplifiers and customer’s terminal boxes, using field strength meter.
• Repaired and replaced worn components to ensure acceptable signal strength.
• Examined premises, plans and specifications to determine work procedures.
• Installed internet modems and other equipment on customer’s computer.
EDUCATION
A.A. in Computer and Electronics Engineering, ITT Technical Institute, Greenville, SC
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