QA

AHMED SAI

**** ********* **

Phone: 512-***-****

Pflugerville, Texas 78660

*****.***@*********.***

SUMMARY

Experienced IT Engineer with expertise in Software Quality Assurance and Applications Technical Support. Ability in root

cause analysis and problem solving skills. Effective team player with strong communication and leadership skills. Background as a Math teacher.

CORE COMPETENCIES

HTML, Perl, Java, Unix scripts

SQL, Relational Databases, PL/SQL

OS: Windows, UNIX and Macintosh

Application Technical Support

Remedy tracking application, TrackWeb

Microsoft Applications:Word, Excel, PowerPoint, outlook, Access

CVS repository, VMWare

Multilingual: English, French

EMPLOYMENT HISTORY

NetQoS, INC., Austin, TX 10/2008 -04/2009

QA Tester

NetQoS provides network performance management software and services that improve application delivery across the world’s

most complex networks.

* Executed functional, application, regression and performance tests in a timely manner

* Worked closely with developers to resolve issues and communicated test results

* Participated in review of requirements and functional specifications

* Created, designed and updated test cases

* Building of test systems in VMWare and on Windows Server 2003 in Test Lab

* Experience with testing Web Service applications

* Experience testing with Internet Explorer, Firefox, Opera and Google Chrome

* Defects tracking and resolutions using TrackWeb application

* Troubleshoot and resolved customers and clients issues

* Set lab hardware and data files for testing purposes

* Knowledge of fundamental hardware networking and TCP/IP protocols

* Knowledge working with virtualization software (VMware)

* Certified on 3 major NetQoS products: NPC (Network Performance Center), NV (NetVoyant) and UMC (Unified Communications

Monitor)

FREESCALE SEMICONDUCTOR, INC., Austin, TX 07/2005 –06/2008

Software Engineer

Freescale Semiconductor, Inc. is a global leader in the design and manufacture of embedded semiconductors for the

automotive, consumer, industrial, networking and wireless markets.

Software Engineer

* Applications Administrator of 3 manufacturing applications on Windows and UNIX platforms.

* Deployed to production environment and managed high availability software, met and exceeded applications uptime of 98%.

* Quality assurance: Staging and testing of new applications releases and enhancements/bug fixes.

* Automated a sub-set of JGraMMS test suite

* Managed the process of taking changes to the Change Action Board and getting approvals from domain managers.

* Tier 2 problem tickets support and resolution in Remedy application for JGraMMS, PCM and Java Web start issues. Met

Service Level Agreements every quarter.

* Tier 2 Fab Mini Macintosh terminals support

* Demonstrated ability to see projects through from requirements to deployment. Knowledge of software lifecycle

methodologies.

* Worked with various key factory user groups to identify opportunities and requirements for system improvement.

* Created and updated regression test cases, thus reducing the testing cycle time by 25%.

* Led User Interface Core Team.

* Created and participated in the creation of sustaining tool-box documents (FMEA, OCAP, User’s guides and Admin Guides).

* 24/7 On-call Duty pager for owned applications

* Manufacturing Lean trained

FREESCALE SEMICONDUCTOR, INC., Austin, TX 11/2003 – 07/2005 Associate Fab Technician 05/2004-07/2005

* Process tech in a semiconductor manufacturing Thin Films area.

* Ran CVD, Hoods, Rapid Thermal Processors and supporting tools as Optic-Probe, Surfscans, Flex tools.

* Ran production in accordance with process specifications.

* Qualification of area tools in accordance with SPEC.

* Use of Fab systems: Operator Station (MES interface), PROMIS and JGraMMS.

AMD, Austin, TX

Software Engineer 1998 – 06/2002

Advanced Micro Devices, Inc., a semiconductor company, provides processing solutions for the computing, graphics, and

consumer electronics markets

* Provided 24/7 applications technical support on UNIX and Windows platforms for several manufacturing applications:

WorkStream (COBOL) on UNIX and VMS, AMD SPS (Java) on Windows NT, RealTimeDispatch on UNIX, and CMS (ASP) on Windows NT.

* Installations and configurations of new applications and upgrades (WorkStream version 7.7).

* Testing and validation of in-house applications (WorkStream, CMS, RTD)

* 65% duty in support and 35% in development and fixing codes,

* Training Fab operators in new applications or new upgrade features.

* Fab hardware installations and troubleshooting (bar scanners, network printers, monitors).

* Fab yields reports compilations and distribution to managers.

* Production reports development and scheduling for timely reports to all shifts.

* Designed, implemented, tested, documented and maintained bug fixes in code (WorkStream COBOL).

* Used Remedy tracking application to create, resolve, update, assign and close trouble tickets (Helpdesk support and

troubleshooting).

* Created troubleshooting guides for engineers and operators, which resulted in quicker ticket resolutions.

* Participated in weekly code reviews and in the code change board (CCB).

* Participated in team specifications gathering and requirements.

EDUCATION

Bachelors in Computer Science, St Edwards University, Austin, Texas 2000

Pursuing Cisco CCNA Certification

Contact this candidate