Customer Service Manager

Dennis M. Riley

***** * ** *****

Avondale AZ ***92

Phone: 623-***-****

Email (************@*****.***)

PROFESSIONAL EXPERIENCE

West At Home Nov. 2008-May 2011

Sales/Customer Service

Sales of all products sold by West at Home via incoming phone calls, also

handle customer service calls that come in.

Catch A Break Windshield Repair April 2005- Present

Owner/Operator

Selling of Service to companies with truck fleets-Cold Calling

Repairing of windshields

Accounting for business (AR/AP and Taxes)

M.I. Window and Door April 2006- Oct. 2006

Inside Service Manager

Managed inside service personnel

Annual and Monthly Budgeting

Setup and maintained service schedules for outside service techs.

Ordered all needed service items

Maintained all weekly and monthly service tracking reports (i.e. service as percent of sales, completion rates of outside techs, accuracy of inside service techs, ect.)

Paramount Windows and Lasting Impressions June 2005- Sept 2005

Temporary Systems setup

Setup of production control computer systems and service tracking and performance computer systems. (Microsoft Exel and Access based)

Milgard Windows April 2001- March 2005

Installation Manager/Service Manager

Managed installation and service departments both inside and outside personnel for a 35 million dollar a year window manufacturing company.

Managed 35 employees, including hiring, reviews, bonus programs and training.

Built and maintained several computer systems used to help run both departments.

Managed the purchasing of all items needed, trucks, daily supplies ect.

Responsible for creating and hitting yearly budgets.

Problem solving with warranty and customer issues on a daily basis.

L-65 Glazing contractors license

Responsible for tracking and to help correct product quality issues from the plant.

Avanti Ind./ Summit Windows June 1993- February 2001

Service Manager / Branch Manager

Managed the inside and outside service personnel and sales staff for window Distribution Company.

Setup satellite branch in Las Vegas Nv, hired the personnel needed and setup all systems and programs needed to run the branch including A/R and A/P duties

Managed the distribution and warehouse personnel.

Bid take offs for tract and custom homes.

Cardio Dynamics March 1986- Aug 1990

Owner

Sales and setup of none invasive cardiac output monitors.

Monitoring of patients in the O.R. reading and translating the information to help the Anesthesiologists, and Surgeons.

Ran Las Vegas office including A/R, A/P.

Did Hiring and training of staff.

COMPUTER SKILLS

Microsoft Office XP, Excel, Access, Power point, and Word

Timberline software system, Peach Tree, Excalibur CRM system, MAC PAC,

and mainframe based computer systems.

Education

AA- Accounting

Greatfalls Community College

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