Customer Service Insurance

Carrie E Bryant

Phone:804-***-**** Cell:804-***-****

Email: **********@*****.***

**** **** **** ********, ** 23234

ABILITIES

Several years of customer service

Excellent written and verbal communication skills, with an eye for

detail

Extremely productive in a high volume, high stress, environment

Typing speed: 40 wpm

EXPERIENCE

Sales Agent- Direct General Insurance, Richmond, VA (11/11- present)

. Marketing and servicing Direct General's products, Personal auto and life insurance to new and existing customers

. Assist walk in customers and support office operations

. Implement marketing programs

. Monitor key competitors in the local market and making suggestions on initiatives that could improve Direct's position in the marketplace

. Receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers

. Understand, promote and remain current on company underwriting guidelines

. Responsible for sales administration and reporting activities

UNDERWRITER - Selective Insurance Company of America, Richmond, VA

(02/06- 11/11)

Answer general and technical questions about insurance policies

Research and answer billing questions

Examine and evaluate exposure through risk documentation

Provide quotes for all lines of personal lines insurance

Review new business submission for quality assurance

Provide knowledge and understanding of contracts and coverage forms

Review claim reports and motor vehicle reports

. Open to change and new information and adapts behavior and work

methods

in response to new information

. Holds self accountable and can be relied upon to ensure projects are

completed in a timely manner

. Participates in formal training and self study programs for

insurance

designations

BANK OF AMERICA, Richmond, Virginia

Loan Service Representative, Telephone Banking Department (1998 to 2006)

. Assisted customers with basic loan account information via telephone.

. Handled payoffs for customers and third parties.

. Provided information for mortgages, lines of credit, and installment

loans.

. Coached new and tenured associates in being accountable for

delivering

superior customer service and to adhere to government regulations and

security laws.

. Adhered to laws and regulations which may affect the condition and

soundness of the company

. Chosen candidate to handle accounts from the Fleet Bank Merger.

. Part of a pilot team responsible for analyzing account history and

making quality referrals to deepen customer relationships.

AMERICAN GENERAL LIFE INSURANCE COMPANY, Richmond, Virginia

Sales Agent (1997 to 1998)

. Presented and explained suitable insurance options

. Approached prospects by cold calling and referrals

. Maintained current and accurate records of client data by company

laptop

. Used company laptop to collect, monitor, maintain and retrieve data,

files and other information

. Collected policy bill payments made by cash and checks

. Skilled in planning and scheduling

. Anticipated and met the needs of clients that brought about

profitable

and suitable insurance products

. Made clear and convincing oral presentations to individuals and

groups

PROGRESSIVE CASUALTY INSURANCE COMPANY, Richmond, Virginia

Underwriter/Customer Service Representative (1990 to 1997)

. Processed, endorsed, renewed, and canceled policies for several states

on Progressive’s mainframe system.

. Researched and resolved customers issues and request.

. Trained new and tenured employees on Progressive’s new filing

system.

. Assisted customers with policy information via telephone

EDUCATION

Hunter College, New York, New York

Samuel J. Tilden High School, Brooklyn, New York

Contact this candidate