Technical Writer - 17 Years Experience
Resume:
Bryan D. Douglas
Katy, TX 77449
Home Phone: 281-***-****
Cell Phone: 281-***-****
Email: **********@*****.***
Objective
Seeking a Technical Writer position as a contractor or as a permanent employee.
Skills
General - 17 years of technical writing experience. Sound technical writing, editing, and illustration skills. Able to quickly understand and interpret complex systems including business processes, software, hardware, telecommunication, and Internet technologies. Produced quality documents designed and written for the intended audience. Excellent working relationship with software developers, project managers, and all other team members. Received four and five star reviews from software reviewers on the online help system.
Production - Designed, developed, and maintained dozens of online help systems and user/administrator guides for Windows, UNIX, Macintosh and Web based applications and SDKs. Established and maintained technical publication departments from the ground up working as the sole technical writer and as a team member. Managed four roles in one job showing multi-tasking capabilities. Known for consistently producing deliverables on time and on tight schedules.
Computers - Operating Systems: Windows (98x, NT, 2000, XP), UNIX (HP-UX 9, 10), and Macintosh (OS 9.1, X). Software: Adobe FrameMaker, Adobe Acrobat, Adobe PhotoShop, Adobe PageMaker, WebWorks, RoboHelp Office, MS Word, MS Excel, MS Project, MS PowerPoint, MS Outlook, MS FrontPage, Dreamweaver, Flash, Fireworks, Captivate, QuarkXpress, DVDMotion, Visio, FullShot, SnagIt, Paint Shop Pro, MS Visual Source Safe, Visual C++, GNU Emacs, CorelDraw, AutoCAD, Nortel PRS, Oracle 9i, Perforce, PeopleSoft Vantive, PVCS Tracker, Citrix MetaFrame, MetaFrame Password Manager, Lotus Notes, Novell ConsoleOne, IBM Mainframe, Rational Rose, Rational ClearCase, Rational ClearQuest, DOORS, Exceed Hummingbird, Autosys, Eclipse, WebSphere, Hypersnap-DX, GOCAD Suite.
Programming/Standards/Processes - Some experience or education in: HTML, XML, UNIX, Linux, C++, object-oriented programming, FrameScript, Perl, Java, J2EE, JavaScript, Swing, LDAP, Active Directory, eDirectory, SQL, UML, RUP, UCM, Sarbanes-Oxley (SOX 302 and 404), ISO-9001, SDLC, MIL-STD-498, ERP, and many internal SDKs.
Work Experience
Feb 2007 - Apr 2009
Senior Technical Writer
Paradigm Geophysical
Houston, Texas
Produced and edited user manuals, online help, and release notes for oil exploration imaging software (GOCAD). Interviewed SMEs to gain knowledge of new features and functionality. Created change requests to identify usability improvements and issues. Generated online help and PDFs using scripts and third party tools. Edited and verified corrections for other writer’s work. Created and followed strict writing and style guidelines.
May 2006 - Sept 2006
Senior Technical Writer
NeoMedia Technologies
Ft. Myers, Florida
Produced online help for mobile Internet software applications and Java based web applications. Coordinated with translation companies to localize product documentation. Generated several online help formats including CHTML, WML, WURFL, and XHTML using XML and XSLT. Created product glossary and templates to standardize marketing and development documentation. Recommended UI design changes to improve usability. Used cell phone emulators to test embedded applications and to verify the online help. Edited functional specifications.
Sept 2005 - May 2006
Senior Technical Writer
Fidelity National Financial
Jacksonville, Florida
Working as the sole technical writer, produced and maintained Java developer documentation for SDK including JSP, Swing, Client, and Server architecture guides. Created online reference manuals to describe JavaScript UI functionality. Created and maintained a SharePoint documentation repository accessible to hundreds of users and developers. Wrote an administrator guide for security control software. Created tutorials and demos using Adobe products. Created software process flow diagrams using Visio. Created training material and on-line tests to certify Java application developers.
June 2005 - Sept 2005
Technical Writer (Contractor)
Atlas Air
Miami, Florida
Worked with pilots and engineers to update Boeing 747 manuals for FAA approval. Converted flight handbooks and other large manuals from MS Word to Framemaker. Edited aircraft equipment drawings.
Sept 2004 - June 2005
Technical Writer (Contractor)
Freddie Mac
Washington, DC
Created Sarbanes-Oxley (SOX) compliant documentation supporting Java, J2EE, and SQL amortization software. Translated business and software processes into process flow diagrams. Interviewed SMEs and held reviews to document complex internal control processes. Used automated tools (UNIX shell scripts) to create code and difference matrices for PriceWaterhouseCooper auditors. Provided other documentation immediately upon auditor request. Used Rational Rose to reverse engineer Java models and to create class diagrams.
April 2004 - Sept 2004
Technical Writer (Contractor)
IPC
Fairfield, Connecticut
Created administrator guides and online help for a new Web/Java based managed services application. Produced telecom equipment installation guides including routers, servers, and IP connectivity. Managed publications project from start to finish by creating a pubs plan, interviewing SMEs, holding reviews, and achieving milestones.
Oct 2003 - April 2004
Technical Writer
Micros Systems
Naples, Florida
Produced and managed hundreds of help topics for Web based online help system. Designed, developed, and managed installer and administrator documentation for hotel enterprise management software that uses Web services (XML), Java Web client, and Oracle database technologies. Wrote database administrator guides on how to use complex features. Updated Oracle tables to map help topics to dialog windows. Compiled software release notes.
Nov 2002 - Sept 2003
Technical Writer (Contractor)
Citrix Systems
Fort Lauderdale, Florida
Created a Standard Operating Procedures (SOP) online help system (WebHelp) for the Citrix R&D team. Produced administrator guides and online help systems for a new single-sign on (SSO) product for MetaFrame XP servers (MetaFrame Password Manager). Produced and updated project plans and schedules. Edited other writer's work and specifications to improve readability and usability. Indexed and edited large online help systems and administrator guides. Represented the Tech Pubs Department in meetings and reported on project status and issues to the director.
June 2000 - May 2002
Technical Writer
SmartDisk Corporation
Naples, Florida
Developed and edited HTML online help systems, user guides, quick start guides, and release notes for multimedia software and digital connectivity hardware products. Designed, compiled, and delivered 300 hundred page engineering specifications including complex software, firmware, and electronic sections. Wrote software error and help messages by editing resource files using Visual C++.
1998 - 2000
Technical Writer
Watchfire (now owned by IBM)
Ottawa, Ontario
Developed, wrote, and edited HTML online help systems, user guides (PDFs), and tutorials for several Web application security testing and compliance management software products. Established documentation standards, templates, and guidelines. Established and managed the Technical Publications department from the ground up.
1993 - 1998
Technical Writer/ Configuration Manager/Tech Support/ISO Internal Auditor/Website Administrator
Bell Northern Research and Nortel Networks
Ottawa, Ontario
Managed and compiled a global OSI object-oriented software project (SDK) consisting of over 300 object modules. Trained developers, wrote documentation, and provided global technical support for the TMN Object Model Software Change Process and its proprietary application. Used and improved UNIX shell scripts to compile, verify, and deliver code to builds. Developed one of the first Web-based wizards using Web forms to capture user input data. Wrote and edited software development process documentation. Compiled 200-page status report on a bi-weekly schedule. Helped define and implement an ISO-9001 quality system to successfully obtain ISO certification.
Various Contract Work (from 1985 to 2008)
IBM (Austin, Texas), Fannie Mae, CDC, ASG, National Defense Headquarters Canada (security clearance - Secret), Piesographics (for aircraft ground maintenance equipment manuals)
Education
Basic Petroleum Geology
PetroSkills
Houston, Texas
2007
Technical Writer Diploma (equivalent to a Bachelor's Degree)
Algonquin College of Applied Arts and Technology
1992
Telecommunications training
Nortel Networks
1993 - 1998
Electronic Technology Certificate
Control Data Institute of Technology
1986
Administration Trade Qualification III
Canadian Forces Base Bordon, Ontario and CFB Calgary, Alberta
1983
Awards
Nortel Networks Quality Award.
US Work Status
TN-Visa Canada. Requires an employment offer letter, and then I go to the US border to get the TN-Visa.
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