Customer Service Sales
Resume:
Shantasha Miller
**** ********* *** – Decatur, Georgia 30032
*********.******@*****.***
Summary of Qualifications
Seasoned professional with more than five years experience in customer service and senior administration.
Proactive leader with refined business acumen and exceptional people skills. A hands-on team player with a successful track record and commitment to providing quality service and customer satisfaction.
Proven ability to multi-task effectively. Excellent organizational/presentation skills.
Foster a team approach to achieve organizational goals, increase productivity and enhance company moral.
Demonstrated ability to build and maintain critical relationships through clear communication, persuasion and diplomacy. Dedicated and self-motivated team player/builder.
Quick study with the ability to easily grasp and implement new ideas, concepts, methods and technologies. At ease in high stress, fast-paced situations with emerging and changing requirements.
Superior communicator with strong interpersonal, analytical, human relations, problem solving and leadership skills. Thrive in both independent and collaborative work environments.
Professional Experience
Dept Lead - Production 09/2010 - Present
SourceHOV (WellPoint) Forest Park, Georgia
--Creates spreadsheets and charts for the mailroom process, monitors issue logs, identifies list of support points of contracts, completes the supply inventory and communicates reorder points with management, audits processed checks, orders and maintains supplies for the department, monitors daily reports, monitor the employees’ inputs into the system and manages and resolves employee issues.
Data Entry Transcriber 12/2007 – 06/2010
Internal Revenue Service Atlanta, Georgia
--Operates keyboard and other data entry devices to enter data into computer. Enters alpha, numeric, or symbolic data from source documents and puts the info into computer following format displayed on screen. Compares data entered with source documents and re-enters data in verification format on screen to detect errors. Deletes incorrectly entered data, and re-entered correct data. Compiles, sorts, and verifies accuracy of data to be entered. Keeps record of work completed.
Customer Service Retention Specialist 08/2003 - 11/2007
AT&T Internet Atlanta , Georgia
--Assists customers with billing inquiries regarding their internet bills and issue account credits and debits as needed. Upgrade and downgrade internet line provisioning. Process rebates for installation and modems. Maintain and exceed daily quota for retaining potential canceling DSL internet customers and network with technicians to determine connection and line problems.
Customer Service Representative 03/2006 - 11/2006
Exam Services Norcross , Georgia
--Assists candidates with inquiries regarding the exam for the United States Postal Service. Coordinate calls to potential candidates. Pre-register and sell registration packets that include study materials needed to prepare for exams. Meet weekly sales quota and record all transactions of sales made through credit cards, debit cards, and checks. Perform other administration duties as required.
Admissions Specialist 02/1998 - 06/2003
Professional Career Development Norcross , Georgia
--Examine academic records of students to determine eligibility for admission to college. Compare transcripts of courses with school entrance or degree requirements and prepare evaluation form listing courses for registration. Study course prerequisites, degree equivalents, and accreditation of schools, and compute grade-point averages to establish students' qualifications for admission and/or transfer. Explain evaluations to students and refer students with academic discrepancies to proper department heads for further action. Type list of accepted applicants and submitted it for approval. Issue registration permits and records acceptances and fees paid. Perform related duties, such as preparing commencement programs and computing student averages for honors.
Education
Degree in Progress 08/2010 - Present
Troy University Covington, Georgia
Academic Diploma 08/1993 - 06/1996
McNair High School Atlanta , Georgia
References available upon request
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